Care Coordinator Member

Care Coordinator Position

Our company is seeking a reliable Care Coordinator to join our team. The Care Coordinator role requires a detail-oriented, professional, outgoing, and friendly individual whose primary responsibility is to provide administrative support to the Executive Director while maintaining confidentiality in accordance with Privacy Act procedures. The successful candidate must demonstrate a positive and respectful demeanor when interacting with colleagues and clients. As a Home-Care Agency, our mission is to deliver superior quality home-care services 24 / 7 to all clients. Office hours : (9 : 00 a.m. - 4 : 30 p.m.).

Skills :

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
• Answer telephones, direct calls, and take messages.
• Greet customers and visitors in the office, ensuring guests are comfortable and connected with the appropriate office personnel.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
• Manage schedules for caregivers.
• Complete client service satisfaction surveys.
• Complete caregiver service satisfaction surveys.
• Conduct follow-up calls with new clients or caregivers after the first visit to ensure a successful initial experience.
• Prepare monthly newsletter.
• Coordinate birthday celebrations for caregivers and office staff.
• Send monthly birthday cards to clients, caregivers, and office staff.
• Communicate schedule changes to clients, caregivers, and office staff.
• Inform HR of compliance issues and time-off requests.
• Maintain a list of necessary office and employee supplies / inventory.
• Manage incoming and outgoing correspondence, including emails, faxes, mail, and packages.
• File and organize records and important documentation.
• Report office equipment repair and maintenance needs to the Office Manager or Executive Director.
• Ensure the office remains clean and sanitized.
• Prepare client and employee folders.
• Complete all company-related training and stay up to date.
• Perform additional tasks as assigned by the Office Manager or Executive Director.

Care Coordinator Skills and Qualifications :

What are the characteristics of a good Care Coordinator? Good Care Coordinators have an in-depth understanding of all office activities. They take the time to understand each department, role, and chain of command so they can provide the most efficient and useful support possible. The best Office Coordinators have outgoing personalities that allow them to get to know the schedule and regular needs of every one of their colleagues, suppliers, and clients. They are tactful when communicating with others and delegating tasks. Successful Care Coordinators follow through on every one of their tasks, and they are able to multi-task and keep track of multiple responsibilities at once.

Who does the Care Coordinator report to? Care Coordinators report directly to the Office Manager or Executive Director who makes high-level decisions about office workflows and infrastructure. They may also report to various department heads to update them about new office rules or updates.

Technology Required :

Hiring Requirement :