Iowa Licensed Call Center Representative

A company is looking for a Call Center Representative to support customers through inbound calls and service their unique needs.

Key Responsibilities

Handle inbound calls to assist customers with their insurance needs and promote additional products

Provide empathetic support to customers involved in accidents and set up new claim reports

Navigate multiple computer systems to efficiently manage customer interactions

Required Qualifications

A minimum of two years relevant work experience or two years post-secondary education

Property & Casualty license required for sales roles, with an opportunity to obtain it during training

Ability to multitask in a fast-paced environment

Experience in customer service

Willingness to work full-time, including evenings and weekends