Collections Specialist

The Collections Specialist resolves delinquent status of assigned past due loans in accordance with established bank policies and procedures and Federal and State Regulations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors and controls past due accounts through the online collection system by retrieving information from the system and recording collection efforts.
• Maintains positive customer relations while reducing delinquent account levels.
• Communicates with customers to resolve the delinquent status of accounts, discusses possible financial arrangements to arrive at a suitable solution.
• Documents the online collection system with all collection efforts including conversations, financial arrangements, notifications, and analysis of loan documents and credit information.
• Researches account records for discrepancies and posting errors.
• Analyze and recommend delinquent accounts for repossession, foreclosure, and suit after all collection efforts have been exhausted.
• Sustains positive customer relationships while discussing sensitive personal financial information.
• Produces tracking reports of collection portfolio for management review.
• Collects late fees, non-sufficient funds fees, and other fees associated with past due accounts

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• Finance industry experience with working knowledge of commercial / consumer / mortgage loan documentation
• 2-3yrs of collections experience (within banking / credit union / financial services preferred)
• Associate degree or equivalent from two-year college / technical institution or 3 years of collections related experience
• Demonstrated written and verbal communication skills
• Ability to read & interpret documents, operating & maintenance instructions and procedure manuals
• Experience / Working knowledge of MS-Office suite
25 days ago