Customer Success Manager

A company is looking for a Customer Success Manager (AI SaaS) to manage relationships and drive adoption across dealership accounts.

Key Responsibilities

Own post-onboarding success for a portfolio of dealerships, driving usage, renewals, and expansion

Ensure quick realization of value for dealers and proactively address product gaps and training needs

Collaborate cross-functionally with onboarding and support teams to enhance customer experience and resolve issues

Required Qualifications

2-5 years in Customer Success, Account Management, or similar role in a SaaS environment

Experience managing a B2B customer portfolio focused on retention and growth

Familiarity with AI / LLM products, voice platforms, or complex operational systems

Ability to navigate ambiguity and engage with technical products and workflows

Desire to contribute to a fast-paced, evolving environment