Patient Access Liaison 1

Nuvance Health Opportunities

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected, and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile, and imaginative, we invite you to discover what's possible for you and your career.

Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care. Our accolades include the following :

• The Leapfrog Group - Grade A for quality and patient safety
• Healthgrades - America's 50 Best Hospitals
• U.S. News & World Report - high performance in heart failure treatment

At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you'll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we're not just part of the community we are its center.

Job Summary

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration / scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling, and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights, and holidays.

Responsibilities

1. Responsible for greeting patients and / or physicians, staff, co-workers, and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance, and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.

2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.

3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.

4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.

5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.

6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.

7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.

8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.

9. Employee responsible to obtain signatures for all required organization, state, and federal consents and / or notifications.

10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.

11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.

12. Performs other duties as assigned.

Required :

HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred.

Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills.

Criteria Desired : National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!

Company : Norwalk Hospital Association Org Unit : 455 Department : Patient Access Exempt : No Salary Range : $19 -$21 Hourly

We are an equal opportunity employer. Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only).