COCKTAIL SERVER-VICTORIES

Location Petoskey, MI COCKTAIL SERVER-VICTORIES

Job Description :

Job Summary : The Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders in the casino.

Primary Duties & Responsibilities :

• Maintains upbeat and positive attitude.
• Monitors guest consumption of alcohol and professionally responds according to regulations and TIPS training.
• Greets, welcomes and invites our guests back.
• Works with Micros and processes all reports as necessary.
• Uses knowledge to up sell at all times.
• Has a thorough knowledge of the casino food and beverage selections.
• Anticipates the guests needs and accommodates them to the best of their ability.
• Assists management by informing them of any guest complaints.
• Works in an assigned area, such as the lounge, gaming floor. Pleasantly takes beverage orders from the casino guests and writes down for accuracy.
• May take orders and serve light meals and hors doeuvres.
• Presents the beverage order to the bartender in an efficient and courteous manner.
• Consistently cleans all trash and unwanted debris from assigned stations.
• Completes any set-up, closing or side work duties assigned.
• Requests identification from guests when legal age is in question.
• Keeps bar and service areas stocked and maintained including coffee and soda stations.
• Attends all meetings / and or training sessions as required.

System Access : Info Genesis POS System and Smartender

Upholds Odawa Casino Mission statement in all aspects of position :

Mission :

We create excitement and memories.

Values :

We create a culture that provides :

• A fun, rewarding, safe, and consistent environment for our Team Members.
• A warm reception, welcoming environment, and friendly atmosphere.
• An optimal entertainment experience through exceptional service.
• Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
• A contribution and connection to the community.

Preference : Applies to Native Americans in accordance with applicable tribal law.

Job Requirements :

Minimum Qualifications :

• Must be at least 18 years old.
• Must be able to write legibly and be able to understand and speak English.
• Long periods of standing and walking required.
• Significant lifting up to thirty-five (35) pounds, along with bending, reaching, stooping, pushing and pulling.
• May encounter wet, slippery floors.
• Moderate use of hands, wrists, and fingers as associated with carrying trays, computer and cash register usage.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke filled environment.
• Must be flexible with shifts and days off.
• Must be able to meet Odawa Casino Resort Internal training requirements.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
• Must maintain confidentiality at all times.

Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.