Customer Service Specialist

Job Title : Customer Service Specialist

The Customer Service Representative (CSR) is responsible for building rapport and trust with clients by delivering exceptional service consistently. CSRs are responsible for accurate and timely data entry of shipping and receiving information for single and / or multiple customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties and Responsibilities :

• Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Checking all orders for special requests.
• Expediting any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

Customer Interfacing Activities :

Documentation :

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identity, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.