Senior Collections Specialist

Job Description

Job Description

Senior Collections Specialist (Temporary-to-Hire)

Location : Pasadena, CA

Industry : Construction

Employment Type : Temporary-to-Hire

Pay Rate : $30.00-$32.00 per hour

About the Role :

Our client, a construction company in Pasadena, is seeking a Senior Collections Specialist to join their team on a temporary-to-hire basis. This role is critical in ensuring timely collections and maintaining strong customer relationships. You will manage past-due accounts, resolve billing disputes, and collaborate with internal teams to streamline processes.

Key Responsibilities :

Notify customers of past-due balances through multiple channels : notices, mass mailings, emails, and phone calls.

Handle customer inquiries regarding outstanding invoices, including sending requested documents via fax or email.

Research and resolve invoice disputes; revise, adjust, or credit invoices as necessary.

Collaborate with the Manager to address issues related to field operations, dispatch, or billing that impacts collections.

Prepare lien releases to facilitate payment.

Process credits and adjustments for incorrect invoices, warranty-related work, and other issues.

Generate weekly credit agenda reports for collection calls and meetings.

Perform other duties as assigned by the Credit & Collections Manager.

Position Requirements :

Experience : 3–5 years in customer service and commercial collections (construction or contracting industry preferred).

Skills :

Strong analytical and problem-solving abilities

Excellent attention to detail

Outstanding written and verbal communication skills

Ability to build strong relationships with internal teams and external customers

Capacity to manage a heavy workload efficiently

Pay Details : $30.00 to $32.00 per hour

Search managed by : Ryan Sydow

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.