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Ray Laethem Buick GMC
Service AdvisorRay Laethem Buick GMC • Detroit, MI, US
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Service Advisor

Service Advisor

Ray Laethem Buick GMC • Detroit, MI, US
30+ days ago
Job type
  • Full-time
Job description

At Ray Laethem, we're passionate about delivering exceptional service and creating lasting relationships with our customers.
We're looking for a dynamic and customer-focused Service Advisor to join our team and help us provide outstanding service to every customer, every time.
If you're a proactive problem-solver with a passion for the automotive industry, we want to hear from you!

JOB RESPONSIBILITIES:

  • Act as the first point of contact for customers bringing their vehicles in for service, addressing their needs with professionalism and care
  • Effectively communicate service recommendations to customers and explain repair process clearly
  • Schedule appointments, manage customer expectations, and ensure timely service delivery
  • Coordinate with technicians and service department staff to ensure the smooth operation of the service process
  • Provide customers with accurate estimates, and follow up with updates during the service process
  • Handel customer concerns and inquiries, ensuring a positive experience for every client
  • Maintain a high level of product knowledge and stay up to date with the latest automotive trends and service offerings

REQUIREMENTS:

  • Previous experience as a Service Advisor, or similar customer facing role
  • Ability to multi-task and manage a busy schedule in a fast paced environment
  • Valid driver's license with a clean driving record
  • Proficient with computer systems and software

BENEFITS:

  • Competitive Pay Plan
  • Medical, Dental, and Vision Packages Available
  • 401K
  • Paid Holidays
  • PTO days that increase with years of service
  • 1 Saturday Per Month

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Service Advisor • Detroit, MI, US

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