Delivery Manager
Title : Delivery Manager
Location : Minneapolis, MN
Responsibilities :
- Responsible for customer satisfaction related to engagements being managed through delivery.
- Participate in customer's vendor / partner excellence programs -these programs focus on rewarding partners who provide business value, demonstrate technical leadership, improve quality, bring efficiencies, and deliver cost savings.
- Responsible for on time, under budget, quality delivery of all services
- Lead, execute, validate content / estimates / model, and defend Statement of work for new potential opportunities. This involves different groups within organization and effective coordination and communication is a must.
- Responsible for maintaining gross margins as per company defined goals.
- Help improve and establish frameworks for processes, policies, procedures, measurements, reporting -everything that applies irrespective of competencies.
- Experience with managing multiple teams, customer, and exposure to handle 10M+ accounts.
- Will not own resources other than delivery and program / project managers. Resource Managers will own resources. However
- Out of the box thinker to solve resource and skills problems using different techniques.
- Participate in resource planning with resource managers.
- Track and fulfill staffing resource requests.
- Help organization in building next generation of engineers.
- Customer facing responsibilities.
- Regular connect with customer stakeholders.
- Review overall program status with customer stakeholders.
- Gather engagement and individual resource level feedbacks and resolve any issues.
- Team facing
- Track and lead internal team utilization.
- Regular 1 -1 with team members (onshore / offshore)
- Deep dive to understand constraints.
- Mentoring of next level of leadership
- Close coordination with offshore leadership
- Account Team facing
- Participate in TOT meetings along with Sales / Account Manager and Consulting groups
- Where possible, identify new opportunities and get the right team involved.
- Resource risk identification and mitigation
- Understand customer technical and business landscape.
Feel free to reach me at [email protected] or dial me direct at +1 (309) 751-4681
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