Quality Improvement Coordinator

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and / or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.

Description

Choose to be part of a team that is grounded in the virtues of humble, hungry and people smart and join Connections! Connections, an IRIS Consultant Agency (ICA) by Lutheran Social Services of WI & Upper MI, is a non-profit organization that encourages inclusivity, diversity, transparency, respect of ideas, ownership and accountability while working towards a shared vision.

Under the supervision of a Manager, this role assists in the ongoing performance and quality improvement (PQI) across the program. This role supports advanced administrative functions and projects as well as various program-wide initiatives. This person will lead workgroups, assist in special projects, and support the operational functions of the program. This individual will spend a significant amount of time analyzing data, entering data into databases or excel spreadsheets, working with program staff on maintaining accurate data in systems, and preparing reports. This individual will also work collaboratively with program and business services staff to develop and practice efficiencies and metrics that will continuously improve service delivery and client outcomes. This person must possess the skill to independently assess and implement continuous quality improvement initiatives.

In addition, this individual will be required to maintain a small caseload as an IRIS Consultant.

This is a full-time, benefit eligible opportunity working Monday-Friday 8am-5pm with flexibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• In addition to the duties of the Quality Improvement Coordinator this individual must also have the ability to maintain a reduced caseload (as an IRIS Consultant) while managing quality specific responsibilities;
• Provide support and expertise to program staff regarding best practices, State certification standards, and LSS Standards to ensure quality services to clients in accordance with the agency mission;
• Continually assesses program needs as it relates to continuous improvement of processes and procedures and as it relates to compliance with all applicable laws and regulations;
• Analyze data, input data into a excel spreadsheets and electronic databases to includes metrics, outcomes, client demographics, client and program incidents, and various other information tracked by the PQI department; and work in collaboration with PQI on this data
• Research and interpret information related to state and federal regulations in order to assist in responding to inquiries from operations and to ensure program policies and procedures remain in compliance;
• Assist the program and agency in preparing for ICA certification through providing expertise about standards and the process to programs and support services, through providing training and developing tools and guidelines to assist with the process, and through regular maintenance of the LSS Standards portal and self-reporting process;
• Provide expertise and support to program staff for analytic related needs;
• In collaboration with Information Technology (IT), develop standardized and automated means for data collection;
• Engage in program-wide trainings as pertinent to this role or other areas of expertise;
• Collaborate with PQI team members on how to assist with projects;
• Field questions from the lines of service related to accuracy and compliance with data collection;
• Run reports in electronic case management system and validates data with programs;
• Provide expertise to program staff in the development and implementation of program evaluation tools such as case record reviews, client experience surveys, assessment and treatment tools, etc.
• Acts as Liaison between the Department of Health Services (DHS) and program regarding Record Reviews, while ensuring best practice standards are met;
• Acts as the Liaison with DHS regarding Fraud Allegation Review and Assessment (FARA);
• Participating and reporting out during agency and program strategic reviews;
• Provide regularly scheduled program performance feedback to colleagues, which includes metric results that are benchmarked against other agency programs similar in practice.
• In conjunction with other program staff, assist in the development, evaluation and maintenance of business processes that focus primarily on program performance and compliance, client outcomes and building efficiencies for data collection and reporting.
• Participate in other projects and duties as assigned and needed.

PERKS :

Robust Benefits Packages including :

Paid Time Off Including

Provided Technology and Equipment :

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

In addition the following is required :

CERTIFICATES, LICENSES, REGISTRATIONS :

Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL : Ability to travel on day trips as required up to 50%. Some overnight travel may be required, but not frequently.

LSS is an Equal Opportunity Employer (EOE).

Qualifications

Education

Bachelor Degree of Hum. Serv. or Related Field (required)

Licenses & Certifications

Driver's License (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.