Senior Systems Engineer

Senior Systems Engineer

About the Role

We're looking for a highly skilled and experienced Level 3 Engineer who is passionate about delivering extraordinary customer experiences. In this position, you'll leverage your technical expertise to solve complex IT challenges, implement innovative solutions, and ensure the stability and security of our clients' IT environments.

You will engage directly with our clients, ensuring their systems run optimally, projects are executed flawlessly, and their needs are met with professionalism and care. If you thrive in a dynamic environment and enjoy tackling technical challenges, we want to meet you.

What You'll Do

Technical Support & Troubleshooting

• Deliver expert-level technical support for high-priority escalations involving servers, networks, and cloud-based applications, with deep proficiency in the setup, configuration, implementation, and troubleshooting of Microsoft 365 solutions including Admin Center, Entra, Intune, Purview, Defender, and migration processes.
• Perform advanced troubleshooting and root cause analysis to resolve critical technical problems efficiently.
• Implement and maintain robust backup and disaster recovery solutions.
• Prioritize incidents and service requests to meet or exceed defined SLAs.

IT Operations

Manage and monitor client IT infrastructures, including servers, networks, and storage systems.

Project Management

Lead IT infrastructure projects, including system upgrades, migrations, and new technology implementations.

Client Relationship Management

Build and maintain strong, trusting relationships with clients to ensure high satisfaction levels.

Documentation & Reporting

Maintain thorough and up-to-date documentation of IT assets, configurations, and activities.

What You Bring