Senior Contact Center Manager

Senior Contact Center Manager

Insight Credit Union is looking for an individual with experience in running and meeting standards of a 10 to 20 seat Contact Center.

The Senior Contact Center Manager directs the operations of the Virtual Services Department, ensuring the department meets established goals for service, sales, productivity, and quality of work. This position is located in our Winter Springs Operations Center at : 260 Winding Hollow Boulevard, Suite B Winter Springs, FL 32708.

Compensation & Benefits : We offer a competitive Central Florida salary of $76,855 annually. All our current open positions are Full Time which include a comprehensive benefits package offering :

• Medical, Dental, Vision
• Free and Voluntary Life and Disability Insurance
• 401k with match up and 100% vested
• Paid Time Off
• Birthdays Off
• Tuition Reimbursement

Schedule & Training : Shift includes 40 hours per week between Monday - Friday (8am - 6pm) and Saturday (9am - 12pm). Hours will be based on the needs of the department.

Responsibilities & Qualifications :

Experience : Five years to eight years of similar or related experience. A minimum of 5 years experience in Call Center management is required. Experience should be in running and meeting standards for a minimum of a 10 to 20-seat call / contact center.

Education : (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills : Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and / or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and / or individuals) becomes necessary and often requires the ability to influence and / or sell ideas or services to others.

Physical Requirements : While performing the duties of this job, the employee is regularly required to talk or hear. This is a largely sedentary role, however some filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary.

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment.

Insight Credit Union is an Equal Opportunity Employer, including Disability / Veterans.

Must be able to pass a credit and background check. Any job offer is contingent on credit and background results.