Lead Product Manager - Digital Experience

Description

Position Summary

Credit One Bank is looking for a Digital Experience Associate IV to join the Ancillary Card Programs Team to manage our Credit Protection program, and drive conversions for credit line increases and applications for additional accounts. The person in this role will be responsible for monitoring program performance, building and maintaining customer journey flows, identifying opportunities to improve the customer experience and deliver incremental revenue, and manage cross-functional teams to implement enhancements.

Summary of Essential Job Functions

• End-to-end management of the Credit Protection program to deliver revenue and increase enrollments. This includes partnering with IT, Operations, Marketing, Finance, Analytics, and Compliance to ensure the program is performing as expected and identify opportunities to improve marketing and conversions to drive revenue.
• Optimize conversions for Credit Line Increases and Additional Card Applications which includes understanding the customer experience, identifying enhancements to improve the completion rate, and partnering with internal stakeholders to create a roadmap to deliver incremental revenue opportunities.
• Develop, manage, and execute against roadmaps that continually improve program performance.
• Process mapping, journey mapping, and building and maintaining procedure and program reference documents.
• Operational management of the programs which includes monitoring program performance, issues identification, issues resolution, and ability to prioritize and complete multiple projects simultaneously.

Position Requirements

Preferred (Not Required)

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.