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Pyramid Global Hospitality
Guest Services AgentPyramid Global Hospitality • Avon, Colorado
Guest Services Agent

Guest Services Agent

Pyramid Global Hospitality • Avon, Colorado
30+ days ago
Salary
$23.00 hourly
Job type
  • Full-time
Job description

Overview



Come grow with us! Exciting opportunities await at the brand new SpringHill & TownePlace Suites by Marriott Avon Vail Valley in beautiful Avon, Co! Join our dynamic team and be a part of creating a memorable guest experience.

Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do.

We offer all of our employees the following benefits:

  • Highly competitive wages
  • Free Parking
  • Hotel room discounts and travel benefits with the Marriott family of brands as well as Pyramid Global Hospitality Hotels
  • 401K Plan with Employer Match

The SpringHill & TownePlace Suites by Marriott Avon Vail Valley is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA. This position will remain open until filled.

We are seeking Guest Service Agents for our Winter Season November 2025 through March 2026.

We are looking for a highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Guest Services Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

  • Help guests discover their “Wanderlust” experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and policies.
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Assist other departments as needed.


Qualifications

Previous hotel experience preferred

Previous customer service experience required

Strong computer skills

Ability to work weekends and holidays required



Compensation Range

The compensation for this position is $23.00/Hr. - $23.00/Hr. based on qualifications and experience.
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Guest Services Agent • Avon, Colorado

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