Service Desk Support Analyst

A company is looking for a Service Desk Support Analyst III to engage with IT groups on complex issues and improve technology support.

Key Responsibilities

Review ticket queue and work to reduce ticket count

Identify common issues using Incident and Knowledge data and develop solutions with appropriate personnel

Assist Technical Advocates with technical issues and help train current and new employees

Required Qualifications

High School diploma or GED required

2 - 4 years of related experience required

Vocational or technical education may be required in addition to prior work experience

Experience in a Health Care environment is required

Experience with Active Directory is desired