Taco Bell - Shift Manager
The Shift Manager works under the direction of the Assistant Manager and the Restaurant
Manager. They work directly with team members and operate shifts in a restaurant. As a
Shift Manager, there are multiple levels of responsibility and development. Progression
through these levels is based on demonstrated skills, experience, and operational knowledge.
All levels require full certification in the position (completion of Shift Leader (SL) training
path and ServSafe certification).
All levels of Shift Managers, regardless of their level, are responsible for the following key
duties:
- Ensure the restaurant is clean and well-maintained, and that all company procedures are
followed. Uphold the standards for food quality, cleanliness, sanitation, and customer
service. - Effectively manage costs within budgeted levels, including cash handling, food products,
labor, paper supplies, energy consumption, and other operational expenses. - Responsible for cash register setup and smooth shift transitions during shift changes.
- Oversee and manage the shift, supervising and directing team members, maintaining
clear communication, and ensuring a focus on customer service. - When requested, train new and existing team members in various job stations and
operational procedures. - Complete all required shift management administrative tasks, including reports, sales
readings, and necessary documentation. - Post sales readings and conduct shift awareness walk-throughs to ensure operations are
running smoothly. - Observe and enforce all safety and security procedures, ensuring safe working
environment for both staff and customers. - Training, coaching and development of Team Members.
Qualifications:To succeed in this role, candidates must meet the following qualifications and demonstrate the
ability to perform all essential duties. These requirements are representative of the skills,
knowledge, and abilities required for each level of Shift Manager:
Core Qualifications (Applicable to All Shift Manager Levels) - A high school diploma or GED
- Strong customer service skills
- Strong communication skills
- Basic computer and math skills
- Must be at least 18 years of age
- Must be Serv Safe certified
Additional Responsibilities and Requirements Based on Shift Manager Level
As Shift Managers progress through different levels, they take on additional responsibilities:
Shift Level 1: - Availability: At least 3 days per week, with a minimum of one full shift (opening, mid,
and/or close). - Responsibilities:
o Runs a minimum of 1 shift on their own per week. - Expected Knowledge:
o Basic understanding of Labor Percentage and its impact on operations.
Shift Level 2: - Availability: At least 4 days per week, including 2 full shifts (opening, mid, and/or
close). Must be available to close 1-2 days per week. - Responsibilities:
o Runs shifts independently, including managing team members and ensuring
operations are smooth.
o Take responsibility and complete Inventory Processes and manage stock levels.
o Good understanding of Labor Percentage and takes action to ensure it aligns
with budgeted levels.
o Demonstrates a clear understanding of operational needs and adjusts staffing and
resources accordingly. - Expected Knowledge:
o Intermediate understanding of Labor Percentage and how to react and adjust
staffing based on this metric.
o Experience managing inventory processes and order planning.
Shift Level 3:
- Availability: At least 5 days per week, including 1 weekend day, with at least 3 full shifts
(opening, mid, and/or close). Must be available to close 3 days per week. - Responsibilities:
o Runs shift independently with minimal supervision.
o Completes Inventory Processes and Food Orders.
o Has an advanced understanding of Food Costs and actively manages food cost
reductions while maintaining quality.
o Demonstrates full ownership of shift operations, managing customer service, team
performance, and overall restaurant functionality. - Expected Knowledge:
o Advanced understanding of Labor Percentage, Food Costs, and how to adjust
operations to meet cost control goals.
o Strong inventory management skills.
o Ability to adjust staffing and inventory based on business needs.
Shift Level 4: - Availability: Open availability, with flexibility to work shifts across all days, including
weekends and holidays. - Responsibilities:
o Runs shift independently and take on additional leadership and operational
responsibilities.
o Manages all aspects of the shift, including Labor Percentage, Inventory, Food
Orders, and Food Costs.
o Supports team development and provides mentorship to junior Shift Managers.
o Oversee full shift operations and contribute to achieving restaurant performance
goals. - Expected Knowledge:
o Deep understanding of Labor Percentage and Food Costs and ability to
proactively adjust to maintain profitability.
o Strong leadership skills, with the ability to coach and guide team members and
other Shift Managers.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodation may
be made to enable individuals with disabilities to perform the essential functions.
Equipment
Fryers, Thermalizer, flat top grills, split lid grills, walk in freezer, menu boards, computers, cash
registers, filtering machines, steam units, holding cabinets, storage units, soda fountain hook-up
station, microwave, cooking utensils, drive thru communication systems, coolers, freezers, and
hot holding line
Environmental Conditions: - The employee is subject to environmental conditions, protection from weather conditions,
but not necessarily from temperature changes. - The employee is subject to both indoor and outdoor environmental conditions.
- The employee is subject to extreme cold temperatures below 32 degrees for periods of
time. - The employee is exposed to hazards which include a variety of physical conditions, such
as moving mechanical parts, electrical current, exposure to high heat of chemicals. - The employee is subject to one or more of the following conditions: fumes, odors, dust,
mist, gases, or poor ventilation.
Physical Demands:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodation
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to
handle or feel; reach with hands and arms and be able to communicate. The employee is
frequently required to walk; stoop, kneel, crouch, and push. The employee is occasionally
required to sit and climb or balance. The employee must regularly lift and/or move up to 10
pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50
pounds.
