Studio Manager

Position : Studio Manager

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world's most used but least regulated beauty service : Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world's leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don't just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

About this Role :

The Senior Studio Manager is responsible for the team development, financial performance, operational excellence of multiple studios within an assigned area. The Senior Studio Manager serves as a market lead influencing performance, offering development, and ensuring brand standards.

What You'll Accomplish :

Team & Development, Client, Delivers Results / Operational Excellence

Studio Leadership

Leads by example and inspires a team first culture

Ensures team retention at all levels

Ensures accountability of clean standards in all studios

Supports studio teams in delivering on client experience and handling conflict resolution

Accountable for operational excellence and execution of company initiatives

Coaches and develops a team of studio support and service providers

Client Journey

Delivers a first in class service experience

Cultivates loyal 'fan' and 'superfan' client base and builds community

Is a brand advocate and accountable to share the brand story

Educates clients on service and retail offerings, and upgrades

Driving Studio Revenue & KPIs

Develops business plans to achieve key business drivers for assigned studios

Drives gross margin by managing studio utilization and optimization

Manages all facets of the business

Identifies opportunities to maximize staffing levels across studios

Drives revenue based on achieving studio budgets

Actively sources opportunities for in-studio events and buy-outs

Training and Development / employee journey

Responsible for the onboarding and training of new team members in the market

Provides ongoing training and development for studio teams

Identifies top talent and creates career progression plans

Develops a bench of talent for succession planning

Who You Are :

3+ years of leadership experience

Effective P&L management ensuring profitability

Proven track record in operational excellence, revenue driving and profitability

Excellent, clear communication, verbal, and written skills

Exceptional interpersonal, planning and organizing, and leadership skills

Highly motivated, results-oriented, and a self-starter

Ability to influence, motivate, and communicate cross functionally

Exceptional analytical and strategic planning skills with a strong attention to detail

Effective organizational, time management and delegation skills

Problem solver, able to manage operational issues with resilience

Possess an overwhelming desire to exceed expectations

MiniLuxe Benefits - What's in it for you?

Competitive salary

Comprehensive health care plan (all the good stuff : medical / dental / vision / LTD / STD and life insurance benefits)

Retirement savings account aka 401k

Free Services & Retail Discounts

Flexible Schedules

Continued learning opportunities

Job Type : Full-time