Vituity is hiring : Studio Manager - MOOV - Los Angeles in Los Angeles

Join our team as a Studio Manager at MOOV Health & Wellness, where we are focused on outpacing aging through a physician-guided, personalized approach to wellness. In this role, you will assess, plan, implement, evaluate, and interact with patients to provide and coordinate healthcare services and elevate patient experience. If you're passionate about wellness and want to make a meaningful impact on people's lives, we'd love for you to join our team.

The Opportunity

• Serve as the site operations business partner to the Medical Director in a collaborative dyad model.
• Oversee daily operations of the health and wellness studio, ensuring smooth and efficient functioning.
• Manage scheduling and staffing to ensure appropriate coverage and optimal use of resources.
• Maintain a clean, safe, and welcoming environment for clients and staff.
• Develop, implement, and enforce policies and procedures to ensure compliance with health and safety regulations.
• Coordinate and manage class schedules, workshops, and special events.
• Monitor inventory levels of equipment, supplies, and retail products, and place orders as needed.
• Manage vendor relationships and negotiate contracts for services and supplies in coordination with the Procurement Team.
• Conduct regular inspections and maintenance of equipment to ensure proper functioning.
• Handle customer inquiries, feedback, and complaints in a timely and professional manner.
• Collaborate with the marketing team to develop and implement promotional activities and campaigns.
• Communicate and report updates and financial review to the senior management and investment teams.
• Analyze studio performance metrics and implement strategies to optimize efficiency and profitability.
• Prepare and manage budgets, monitor expenses, and generate financial reports.
• Train and supervise studio staff, providing guidance, coaching, and performance evaluations.
• Foster a positive and collaborative work environment, promoting teamwork and staff morale.
• Stay updated on industry trends, emerging practices, and new developments in health and wellness.
• Participate in professional development activities to enhance knowledge and skills in studio management.
• Collaborate with the studio team and external partners to ensure seamless integration of services.
• Maintain accurate records and documentation related to studio operations.
• Manage studio team providing leadership, guidance, and support in collaboration with Medical Director.
• In coordination with the Recruiting and Onboarding team, recruit, hire, and onboard new staff members, ensuring a strong and qualified team.
• Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional growth.
• Develop and implement training programs to enhance staff skills, knowledge, and customer service abilities.
• Foster a positive and inclusive work environment, promoting teamwork, collaboration, and staff morale.
• Delegate tasks and responsibilities effectively, ensuring efficient workflow and optimal use of resources.
• Schedule and coordinate staff shifts, ensuring appropriate coverage and adherence to studio policies.
• Address and resolve any conflicts or issues among staff members in a timely and effective manner.
• Provide ongoing coaching and mentorship to support staff development and career progression.
• Stay updated on industry trends and best practices, sharing relevant knowledge and insights with the team to foster an inclusive and educational environment.
• Support staff in maintaining professional certifications and licensures, providing resources and encouragement for continued education.
• Foster a culture of continuous learning and improvement, encouraging staff to stay up to date with industry advancements.
• Promote a customer-centric approach among staff, emphasizing the importance of exceptional customer service and personalized care.
• Collaborate with staff to develop and implement strategies to enhance customer experience and satisfaction.
• Monitor staff performance and customer feedback to identify areas for improvement and implement necessary changes.
• Organize team-building activities and staff engagement initiatives to promote a positive and cohesive work environment.
• Serve as a role model for staff, exemplifying professionalism, integrity, and a commitment to health and wellness.
• Empower and bolster the team to support the needs of the studio to the best of their personal abilities.
• Maintain an ownership mentality that translates to a unified mission, vision and execution amongst team members.
• Lead, motivate, and inspire studio team to deliver exceptional customer experiences.
• Anticipate, identify and ensure client needs are being met in a friendly and professional manner.
• Develop and implement customer service standards, policies, and procedures to ensure consistent and outstanding service.
• Foster a customer-centric culture by emphasizing the importance of personalized care and attention to customer needs.
• Train and mentor staff on effective customer service techniques, operating procedures, communication skills, and conflict resolution.
• Monitor and evaluate customer feedback and satisfaction levels to identify areas for improvement and implement necessary changes.
• Collaborate with cross-functional teams to enhance the customer journey and ensure seamless integration of services.
• Develop and maintain relationships with customers and customer partners, providing personalized support and addressing any concerns or issues.
• Stay current with industry trends and best practices related to customer experience in the health and wellness field.
• Implement customer feedback mechanisms, such as surveys or focus groups, to gather insights and drive continuous improvement.
• Utilize customer data and analytics to identify trends, preferences, and opportunities for enhancing the customer experience.
• Collaborate with marketing and sales teams to develop customer-centric strategies and initiatives that drive loyalty and retention.
• Collaborate with Clinical teams to ensure quality and standards of practice are met to meet customer expectations.
• Act as a customer advocate within the organization, representing their interests and needs in decision-making processes.
• Continuously strive to exceed customer expectations by implementing innovative approaches to enhance their overall experience.
• Maintain a positive and welcoming environment for customers, ensuring cleanliness, comfort, and accessibility within the studio.
• Handle customer escalations and resolve issues promptly and effectively, ensuring customer satisfaction and retention.
• Conduct regular staff meetings and training sessions to reinforce the importance of customer experience and share best practices.
• Monitor industry competitors and benchmark against customer experience standards to ensure the studio remains at the forefront of excellence.

Required Experience And Competencies

MOOV Health and Wellness

At MOOV, we believe that aging doesn't have to mean slowing down. Our focus is helping individuals outpace aging by embracing a proactive approach to their health. Through a personal, pioneering, and physician-led approach, we offer solutions that promote physical, mental and emotional well-being, unlocking each member's full potential.

Benefits & Beyond

MOOV does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. MOOV is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

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