The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.
Essential functions of the role include assisting with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. The role also involves arranging follow-up visits and referral appointments, assisting with patient registration duties by collecting and verifying insurance information, verifying patient demographics and entering changes into computer system, directing patient to appropriate waiting areas, accepting payments for physician/clinic services according to established guidelines, posting payments and entering charges into computer utilizing appropriate codes, generating daily payment reports and verifying cash drawer against report, providing accurate patient, medical, financial or procedural information to patients or approved outside entities, discussing financial arrangements with patients, receiving and directing phone calls, assisting patients and other visitors, responding to routine inquiries concerning practice services, hours of operation, etc., ensuring any patient complaints are handled appropriately, and assisting with medical records duties as requested.
Key success factors include good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. The role requires the ability to adapt communication style to suit different audiences, be an empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful, promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries, calm upset patients in a composed and professional demeanor, and have excellent data entry, numeric, typing and computer navigational skills, with attention to details. Comfortable working in a fast paced, constantly changing and stressful environment.
Benefits include immediate eligibility for health and welfare benefits, a 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning Day 1. Note: Benefits may vary based upon position type and/or level.
Qualifications include a high school diploma or GED equivalent and less than 1 year of experience.
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