Customer Service Manager - Steam Power Field Services

Steam Turbine Service Manager

As a member of the Steam Power Americas Fossil and Industrial Business, you will be a leader of the service execution of outages and projects on GE's Fossil installed base of steam turbines.

Success in this role looks like : Establish yourself as a subject matter expert by demonstrating ability to plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability and high customer satisfaction. You will be an indispensable business leader, with excellent steam turbine and generator maintenance planning knowledge and ability to manage complex steam turbine and generator outages and projects. The CSM is responsible for the P&L of the assigned portfolio with responsibilities for project estimating, contract negotiation, project execution, billing and collection, and project closeout.

Who You Are :

You are someone who brings strong field engineering, technical direction, and or outage management knowledge on steam turbines and generators.

You have experience with GE, Alstom, and other manufacturers Fossil steam turbines and generators.

You have the ability to manage the commercial business needs in addition to the technical requirements

Your Role :

Act as the single point of contact to the customer.

Responsible for customer portfolio P&L and growth

Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region

Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning

Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs.

Responsible for establishing work scope, pricing, and driving emergent work for major repair projects

Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers.

Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE

Responsible for driving fulfillment 5 excellence including : EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.

Basic Qualifications :

Bachelor's Degree from an accredited University or College OR (a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and 2 years of experience in a customer facing role)

Eligibility Requirements :

Willingness and ability to travel 50% of the time

Desired Qualifications :

Bachelor's Degree Preferred

Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry.

Knowledge & experience within the power generation equipment.

Knowledge of Steam Turbine and Generator design, operations and maintenance

Experience planning and executing outages.

Familiarity with Contracts and Service Agreements

Strong quality background with Black Belt certification

Strong leadership, financial, and commercial skills

Team leader in a dynamic, energetic and proactive environment

Demonstrated communication & organizational skills

Experience establishing credibility and developing relationships with challenging customers.