Student Services Specialist

Job Duties :

There are two openings available for this position : one located at the Green Bay Campus and the other at the Sheboygan Campus.

Interacts with students as they matriculate by providing a variety of administrative support and coordination for student process including admissions, registration, financial aid, academic progress, graduation, international education, and course scheduling. Provides information to students, faculty, and staff regarding related processes and maintains and updates student records. Strives to create a welcoming, equitable, and inclusive work environment.

Assist clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries, educate clients about university policies, procedures and resources, advise clients about alternative courses of action, and work collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution.  Specialists respond proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, acting on the request, and following up as appropriate.  Specialists make recommendations to the Enrollment Services Manager, the Enrollment Services Directors and Dean on procedural and / or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction.

Key Job Responsibilities :

• Provides direction to students and prospective students on a variety of processes including application, registration, financial status, academic and recreational programs, and graduation and licensure requirements

Meet and present to prospective students and families at campus events.

Complete projects as requested by supported offices (i.e.-Making phone calls to prospective or recently admitted students, preparing mailers for financial aid, or updating student records to include in a particular student group.)

Department : Enrollment Services

Compensation :

Compensation of $21.63 per hour.

This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

Required Qualifications :

Bachelor?s Degree by start date

Strong technical skills; proficiency with MS office suite, internet research, databases, and other software

Preferred Qualifications :

One year experience (professional or student employment) in a direct customer service position in a higher education service office or similar customer service capacity

Bilingual in Spanish, Hmong, Somali or Oneida

Working experience with an integrated data base, PeopleSoft proficiency

Direct Admissions, Financial Aid or Registration experience

Experience working with ethnically diverse students

Conditions of Appointment :

Positions are full-time (100%) University Staff appointments.  The work hours for these position will be 7 : 45 a.m. - 4 : 30 p.m., Monday through Friday on the Green Bay or Sheboygan campus.

A criminal conviction investigation will be conducted on the finalist(s).  In addition, if the final selected candidate has prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct will be completed. A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

How to Apply :

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents :

Cover letter specifically addressing qualifications for the essential job functions

Resume

Application Deadline :

To ensure consideration, please submit application materials by Sunday October 12, 2025..

Contact Information :

If you have any questions, need accommodations, or submitted your application with missing materials, call or email :

Human Resources

Phone : (920) 465-2390

Email :   jobs@uwgb.edu

The Successful Candidate

The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace.? The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Benefit Details

The Universities of Wisconsin provides an excellent benefits package to meet the diverse needs of its employees. For benefits eligible positions, this includes several health insurance options, with annual deductibles as low as $250 / individual and $500 / family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after 5 years of service. The Universities of Wisconsin also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, eligible employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually and paid parental leave. Eligible employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the benefit quick guide linked below.

UW System Employee Benefits Brochure

Total Compensation Estimator

Employee Misconduct

All final candidates will be asked to provide names, email contact information, and / or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked.

Confidentiality Statement ?

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7) .?

Annual Security Report

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our? Campus and Community ?section. For Campus Safety information see our? University Police website ?and our? Annual Security Report ?(for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

UW is an Equal Opportunity Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.