AI Content Operations Manager

Job Description :

AI Content Operations Manager

Location : Oxford, GBR

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the Role :

We areseekingan operationally focused AI Content Operations Manager to build and scale the content management infrastructure supporting our growing AI licensing business. This roleis responsible fordesigning repeatable processes, managing cross-functional projects, and operationalizing the full lifecycle of content preparation-from intake through delivery to licensees.

You will serve as the operational backbone connecting high-quality academic and professional content with technology companies and corporate clients implementingLarge Language Model (LLM)and retrieval-augmented generation (RAG) applications. This role balances strategic process design with customer enablement activities, requiring both systems-thinking and hands-on execution.

Success in this role means building scalable operational frameworks that enable efficient content partner onboarding,maintainpipeline velocity, and ensure consistent quality standards as our licensing business grows.

How you will make an impact :

Process Designand Operational Excellence : Design, document, and implement standardized workflows for content intake, evaluation, partner onboarding, and preparation for licensing across both Wiley and partner content sources.

PipelineManagement : Manage the end-to-end content pipeline frominitialintake throughlicensee-ready delivery, providing regular pipeline reporting, capacity forecasting, and status updates to leadership.

Partner Onboarding : Lead the partner content onboarding process post-signature, coordinating across technical, product, and account management teams to ensure efficient content integration.

Customer Enablement : Work closely withproduct managementand business development teams to create customized content portfolios combining Wiley and partner content based on individual customer specifications.

Quality & Velocity : Establishquality control checkpoints, service level agreements, and content readiness criteriatomonitorpipeline velocityandreducecycle time.

Scalability : Develop scalable frameworks and operational playbooks that accommodate growing partner and content volume, building repeatable solutions across the AI licensing business.

Publisher Collaboration : Collaborate with academic and research publishers to standardize metadata and content formatting whilemaintainingcomprehensive content management databases.

What we look for :

Proven ability to design and implement scalable operational processes from the ground up withprovenproject management experience in content operations, academic publishing, or information services.

Demonstrated success managing cross-functional projects with multiple stakeholders and competing priorities in complexand ambiguousenvironments.

Detail-orientedprofessionalwith strong organizational capabilities and experience analyzing and categorizing large volumes of content efficiently.

Proficiencywith database management, metadata standards, and data quality practices combined with excellent written and verbal communication skills.

Experience with AI development or knowledge bases, bringing technical understanding to content operations.

Strategic mindset that balances immediate operational needs with long-term scalability requirements.

About Wiley :

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity / affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume / CV to be considered.

Salary Range :

38,600 GBP to 55,267 GBP

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