Front Desk Agent

Front Desk Agent

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a front desk agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. Every day is different, but you'll mostly be :

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG rewards club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact helping with everything from bill issues to restaurant recommendations

What we need from you :

What you can expect from us :

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG hotels & resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. The hourly pay range for this role is $15.00 to $20. We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance, 401k, and many other benefits to eligible employees.