Guest Services Agent
- Full-time
- Quick Apply
The Study at Johns Hopkins is currently seeking a full-time Guest Service Agent to provide genuine hospitality and the highest quality of service to our guests.
This position organizes, confirms, processes, and conducts guest check-ins / outs, room reservations, requests, and inquiries.
Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority.
We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities Provide the highest and most efficient level of hospitality and customer service expected by our guests.
Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment.
Maintains room inventory of vacancies, reservations, and assignments.
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Provide assistance to other team members to contribute to the best overall performance of the department and the hotel.
Perform accordingly to the company handbook in regard to policies, procedures, and regulations.
Ensure total awareness of in-house VIPs.
Maintain a safe and clean work environment.
Fundamentals Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
Education :
- High school diploma or general education degree (GED).
Experience :
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