Director of Field Operations

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S.

and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories : dental care, urgent care, medical aesthetics, and animal health.

Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone.

TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet.

Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a Director of Field Operations for Aspen Dental, you will support practice operations for a group of Aspen Dental-branded practices within a designated territory.

You will be responsible for leading the administrative and operations teams within your supported practices and drive a strong culture that will support and help enable all team members to be successful.

Responsibilities

Build and direct a high performing operations team composed of Regional Managers, and the Office Managers that they lead.

Effectively devise strategies for Regional Managers to execute day to day operations to make a high-impact on profitability.

Focus on the Doctor relationship and patient experience as the primary drivers of financial success. Track and appropriately respond to feedback through the Regional Managers and Office-level teams.

Drive a superior patient experience that is measured through Net Promoter Scores.

Identify major operational process gaps, needs, and improvement areas across the spectrum of subject matters (i.e., HR, IT, Talent Acquisition, Marketing).

Develop a deep understanding of the everyday processes and inner workings at the office level in order to make appropriate improvements.

• Develop effective relationships with key field support teams to establish and maintain a trusting and productive environment.
• Advocate for talent training and development of team members to strengthen patient experience and to foster succession planning for a growing business.
• In partnership with the talent acquisition team and Regional Managers, evaluate and communicate staffing needs to enable effective hiring and onboarding experiences for new team members.
• Regional travel is required to maintain a consistent presence within practices to help ensure their success.
• Provide additional support as needed by Aspen Dental practice owners.

Requirements / Qualifications

• Bachelor's Degree required, Masters of Business Administration (MBA) preferred
• 10+ years multi-location, retail operations management experience in customer or patient-based industry
• Demonstrated experience leading high performing teams of people leaders, 5+ years
• Demonstrated success leading P&L performance for a multi-unit healthcare, restaurant, or retail organization
• Experienced in growing talent and developing future leaders
• Excellent verbal and written communication skills and the ability to make decisions independently
• Knowledge of Microsoft Office business applications
• Ability to travel 50-75%
• Total salary includes base, performance based bonus and long term incentives

Base Salary : $120-130k

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