Client Success Specialist V

Customer Success Executive

The Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined portfolio of high-impact customers. Acting as a trusted advisor, the CSE builds strong executive relationships, aligns internal and external stakeholders, and ensures customers maximize the outcomes of their Oracle Health solutions. The role requires strong business acumen, executive communication skills, and the ability to navigate complex environments while championing customer needs and mitigating risk. The CSE is accountable for retention, adoption, partnership strategy, and overall customer experience.

Key responsibilities include :

• Develop and maintain strong relationships with senior customer executives.
• Lead strategic business reviews, roadmap discussions, and long-term planning sessions.
• Represent the customer's voice within Oracle Health and ensure internal alignment to their priorities.
• Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments.
• Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization.
• Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience.
• Develop and execute customer success plans, communication cadences, and governance structures.
• Protect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy.
• Mentor junior team members and support organizational development initiatives.

Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US : Hiring Range in USD from $50.48 to $95.91 per hour; from : $105,000 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60 / 40 - 90 / 10.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following :

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.