Job Description
Job Description
Newly renovated meeting space, lobby, and restaurant. 319 guest rooms with 20,000 sq ft of meeting space. Our newly refreshed ballroom can comfortably accommodate 700 reception attendees. Conveniently located near the New Orleans International Airport. The hotel provides complimentary airport shuttle service.
Position Statement
As Director of Catering, you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations. Supports and acts on the behalf of the Director of Sales in her / his absence
Position Summary
As a Team Member your essential functions in this role include such things as :
- Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results
- Leadership - Develop innovative, forward-thinking team members
- Culture – Ensure a best-in-class workplace that delivers on Hilton's values, mission, and purpose
- Talent - Hire, engage and develop the world's best hospitality team members
- Operations Excellence - Embrace and lead implementation of all Americas Catering initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.
STRATEGY :
Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class resultsDrive innovation and creativity within event deliveryPartner with GM / EC to deliver on Hilton's values by creating high-impact catering experiencesEnsure that high quality service standards are maintained through continuous reviews of processes and proceduresProvide owner relations guidance in key areas of Catering expertise, as needed (Weddings, Staffing Models)Actively support the sales process.LEADERSHIP :
Provide overall leadership and direction in all Catering mattersServe as the hotel's credible SME on all matters relating to event experienceServe as a highly visible, participatory leader who proactively and consistently engages with their GM / EC, Sales, Catering and Events team members, external guests, and suppliersRemain current on event trends to evaluate innovative ways for process / practice improvements and shares best practicesParticipate or represent Hilton in industry social / meeting / events professional associationsCULTURE :
Inspire high-performing multi-cultural, multi-generational teams that build Hilton's Catering talent pipelineIntegrate Hilton's Values / Mission / Purpose when implementing C&E initiatives and support Team Member-centric and guest-centric programsLead with Hilton culture engaging with Team Members through direct and meaningful interactionsBe an ambassador for customer service.TALENT :
Motivate and provide a work environment in which team members are productiveEnsure all Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planningListen and respond to team members needs while having an open-door policyManages group and interpersonal conflict effectivelyCATERING OPERATIONS EXCELLENCE :
Ensure the proper use of all function space, exhibit hall, and event spacesManage supplier and vendor relationshipsPossess subject matter expertise and ensure standards / practicesDevelopment and management of departmental budgetsResponsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for eventsEnsure proper staffing for the needs of the businessIntegrate current trends in event management and designParticipate in customer site inspections and assists with the sales process as necessaryOTHER :
Other duties as necessary based on business needsRegular attendanceRequired Qualifications :
Minimum Education : High School Degree / GEDMinimum Years of Experience : five (5) years Hospitality related experience at manager level. Minimum of 1 year of leadership experience in hotel management.Management Experience : Supervisor / Manager : 1-3 PeopleAdditional Requirements : 10% travelCore Competencies including but not limited to :
Writing-Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.Basic Computer Skills- Using basic computer hardware and software (personal computers, word processing software, internet browsers, etc.)Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Number facility- The ability to add, subtract, multiply, or divide quickly and correctly.Creativity- The ability to come up with creative ways to solve a problem.Management Competencies including but not limited to :Adaptability- Ability to effectively adjust to major changes in work tasks or the work environment
Building Trust- Ability to interact with others in an honest, fair and respectful way, giving others confidence in one's intentions and those of the organizationCommunication- Skilled at clearly conveying information and ideasCustomer focus- Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.Empathy- Ability to engage with Team Members through direct and meaningful interactions, leading byExample
High Work Standards- Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks
Planning and Organizing- Skilled at establishing courses of action for self and others to ensure work is completed efficiently.Decision Making / Problem Solving : Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.Stress Tolerance- Ability to maintain stable performance and positive relationships with others while under pressure or opposition.Technical / Professional Knowledge and Skills – Demonstrates a satisfactory level of position-related technical knowledge and skills.