IT Technology Specialist

Title : IT Technology Specialist

Location : Dare County Central Office

Reports to : Technology Director

Nature of Work

An individual in this class supports and maintains both administrative and instructional computers,

software, and networks. This work includes the repair of all technology-related equipment. Employee provides onsite assistance in classrooms, media centers, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. Employee installs and upgrades all technology-related equipment in network and stand-alone environments. Typically, this employee will provide first response support from the system level for the maintenance and operation of computers, software, and networks at the building level. Employees will have multiple sites to maintain. Communication of complex problems is referred to the Network Engineer or Systems Administrator. This position prioritizes building-level support and demonstrates a more specialized knowledge of computer hardware, software, and computer networks.

Qualifications :

• Graduation from a two-year college or technical school with a degree in a related field; or an equivalent combination of education and experience.
• Eighteen months' experience, or an equivalent combination of education and experience, in maintenance of personal computers, peripherals, mobile devices, and management of wired and wireless networks.
• Strong knowledge of computers and related technologies.
• General knowledge of components of local area networks.
• Understanding of mechanical, electronic, and computer principles as applied to the repair and maintenance of computers and peripherals.
• Ability to communicate effectively with all levels of technology users.
• Ability to establish and maintain positive, effective working relationships.

Essential Job Functions