Talent.com
Assistant Manager, Community Relations
Assistant Manager, Community RelationsMetropolitan Airports Commission • Minneapolis, MN, United States
Assistant Manager, Community Relations

Assistant Manager, Community Relations

Metropolitan Airports Commission • Minneapolis, MN, United States
11 hours ago
Job type
  • Full-time
Job description

Position Summary

Reporting to the Manager of Community Relations, this position plays a key role in connecting the Metropolitan Airports Commission (MAC) with the communities it serves. The Assistant Manager helps lead the Community Relations Office by supporting staff, fostering community partnerships, analyzing and communicating data, and guiding engagement efforts that build trust, understanding, and collaboration.

This leadership and supervisory role is part of the Stakeholder Engagement Department, within the Strategy and Stakeholder Engagement Division. The department connects the MAC to the community by designing and implementing best-in-class engagements and serving as the organization's personal connection across communities. The division functions as an in-house team serving as stewards of strategy, developing strategic communications and creating stakeholder champions to ensure the organization delivers on its purpose, values and strategic goals.

The role blends people leadership, community outreach, and effective communication with the ability to interpret and convey technical information, such as aircraft operations and noise, in a way that is approachable and easy to understand. The Assistant Manager represents the MAC at public meetings, advisory groups, and community events, serving as a key ambassador for the organization. This role also conducts data analyses, develops specialized reports and analyzes geospatial information related to aircraft operations and noise.

To apply : click the "Apply" link located just above the position description, log-in and follow the instructions provided .

Questions regarding this position can be directed to Allison Gilbert at allison.gilbert@mspmac.org or 612-725-5987.

  • This will be a continuous posting, with the first review of applications set for 11 / 17. After 11 / 17 we will still accept applications based on needs. Please put the following words in the posting - We are accepting applications for this position on a continuous basis . Applications will be reviewed in the order they are received. However, priority consideration will be given to applications submitted by Monday, November 17, 2025. After this date, applications will continue to be reviewed on a rolling basis until the position is filled, or the announcement is closed.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org. Position Description

Relationships

Supervision - Reports to Manager, Community Relations

Organizational - Routine contact supporting Director, Stakeholder Engagement, senior staff, Airport Planners and other MAC staff. Occasional contact with MAC Commissioners.

External Partners - Contact with municipalities, community organizations, airport user groups, aviation industry groups, residents, Federal Aviation Administration (FAA), contractors, hardware / software vendor

Job Duties

Community Engagement and Communications

  • Assist the Manager, Community Relations in executing engagement opportunities in support of the department's annual plan
  • Develop and maintain strong relationships and exchange information with community groups, city and township governmental representatives, regulating agencies and other stakeholders to inform decision making
  • Serve as the assistant technical advisor to the MSP Noise Oversight Committee (NOC), which entails preparing and presenting technical information at public meetings; assisting with the development and execution of the annual work plan; preparing and distributing analyses; preparing and reviewing agendas, memos and meeting minutes
  • Plan the strategy and format of quarterly NOC Listening Sessions and facilitate the meeting as the subject matter expert on noise issues for the MAC
  • Assist in the development of the MSP Annual Noise Contour Report in accordance with MAC's legal requirements
  • Assist in ensuring website content, collateral, meeting presentations and other communications related to noise and community relations is fresh, accurate and user-friendly
  • Attend meetings and conduct outreach to external-facing groups, such as city and community leaders, community airport relation commissions, FAA air traffic personnel, industry pilot groups and regulating agencies to assess and understand local community dynamics and key issues affecting MAC and its airports
  • Oversee and provide guidance on the administration of reliever airport advisory groups and pilot education programs
  • Support creative ways to engage and educate the public and community leaders to communicate the MAC brand with a focus on the broader community benefits of airports
  • Support ongoing tracking and impact measurement of youth engagement activities across the organization
  • Assist with completion of airport planning and environmental analysis and documentation and execution of associated engagement programs
  • People Leadership

  • Exercise supervisory authority in accordance with MAC Human Resource Policy
  • Provide day-to-day leadership and support for Community Relations staff
  • Coach, mentor, and develop employees to foster an inclusive, collaborative, and high-performing team culture
  • Direct the activity of direct reports, and integrate MAC's Strategic Plan into areas of responsibility by communicating clear performance expectations and standards
  • Implement MAC's Performance Management System with direct reports
  • Advise internal teams to grow an organizational culture that values and produces best-in-class stakeholder engagement strategy
  • Conduct regular performance review discussions and provide appropriate coaching, counseling, direction and resolution to direct reports
  • Hire, develop, recognize, transfer, discipline and discharge employees
  • Lead and mentor team members to effectively engage with external-facing groups and members of the public
  • Promote MAC's values and commitment to meaningful community engagement
  • Create and maintain a rewarding, safe and productive work environment and facilitate effective working relationships among employees
  • Program Support and Planning

  • Contribute to annual planning for the Community Relations Office, including budgeting and documentation of department expenditures
  • Support the Manager in advancing strategic plan goals and action items and special projects
  • Help track and evaluate engagement activities to measure effectiveness and identify improvements
  • Coordinate with technical staff to ensure data and analyses are presented in ways that support community understanding and informed dialogue
  • Technical Analysis and Reporting

  • Understand and utilize the MAC's Noise and Operations Monitoring System (MACNOMS) and related tools and manage the operation, accuracy, system documentation and advancement of the application
  • Work with staff and partners to prepare reports, maps, and visuals that communicate trends and findings of aircraft operations, noise and complaints
  • Apply MACNOMS and GIS technologies to MAC projects such as the MSP Annual Noise Contour Report, environmental documents, and external aviation advancements
  • Create business intelligence (BI) dashboards, maps and other visuals for internal and external use
  • Provide technical and analytical support to ensure MAC's interests are considered in airport runway use, airspace, and air traffic control procedure development
  • Oversee the design and execution of mobile noise monitoring and structure attenuation studies in a manner consistent with national standards and requirements
  • Conduct and support the development of research studies, write reports and prepare presentations of aircraft operations, noise and complaints
  • Position Requirements

    First Level Leader or Supervisor (FLL) Competencies

  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
  • Directs Work - Providing direction, delegating and removing obstacles to get work done
  • Ensures Accountability - Holding self and others accountable to meet commitments
  • Drives Results - Consistently achieving results, even under tough circumstances
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
  • Manages Conflict - Handling conflict situations effectively, with a minimum of noise
  • Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
  • Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
  • Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Courage - Stepping up to address difficult issues, saying what needs to be said
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity and authenticity
  • Minimum Requirements

  • Bachelor's degree in aviation, communications, environmental or urban planning, public affairs, public policy, political science, or a related field
  • One year of work experience in community engagement, communications, noise management or stakeholder relations
  • In lieu of a degree, five years of work experience in community engagement, communications, noise management or stakeholder relations
  • Two years of managing or supervising employees
  • In lieu of supervisory experience, MAC employees may attach a copy of their Supervisory Skills Development Program Certificate provided the course was completed within the last 4 years
  • Demonstrated ability and strong desire to learn new and complex topics and skills
  • Experience presenting technical or complex information to non-technical audiences in public settings
  • Strong interpersonal skills and ability to build trust with community members, even in challenging or emotionally charged situations
  • Ability to effectively manage challenging conversations in a constructive manner
  • Experience with data analysis and reporting methods
  • Intermediate skill level using Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  • Valid state-issued driver's license and reliable vehicle to commute between work sites
  • Ability to attend occasional evening and weekend meetings
  • Desirable Requirements

  • Experience working with and supporting public boards, commissions, or committees
  • Experience leading community engagement efforts
  • Familiarity with aviation, airport operations, or environmental planning
  • Knowledge of aircraft noise issues and / or airport-community relations
  • Proficient in Airport Noise and Operations Monitoring Systems and analytical capabilities
  • Experience using relational databases and standard query language to manipulate and extract data
  • Experience with data visualization or GIS tools Knowledge of the Aviation Environment Design Tool (AEDT)
  • Experience in aviation noise-related analysis and documentation for federal and state environmental documents and processes
  • Aircraft pilot's license
  • Other Information

    This position provides an opportunity for on-site and remote work. MAC's remote work policy requires employees to be on-site three days of the week. Among the three on-site days, one of them must be either a Monday or a Friday and on Tuesdays, all employees are required to be onsite.

    PDN-a031e1b0-70e1-4ac5-aebb-a732eea6c191

    Create a job alert for this search

    Assistant Community Manager • Minneapolis, MN, United States

    Related jobs
    Chaplain

    Chaplain

    U.S. Navy • Saint Paul, MN, US
    Full-time +1
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.As a Navy Chaplain, you will be the voice of encouragement, reason and hope to thousands of Sailors and Marines,...Show more
    Last updated: 1 day ago • Promoted
    Private Pay Community Liaison

    Private Pay Community Liaison

    Home Health Care, Inc. • Golden Valley, MN, us
    Full-time
    Quick Apply
    Greater Twin Cities Metro Area.Base + Commission - UNLIMITED EARNING POTENTIAL.Full-Time (Monday – Friday) + weekend rotation. Successful Applicants will send an email to.Are you a competitive sales...Show more
    Last updated: 30+ days ago
    Planned Giving Officer

    Planned Giving Officer

    Animal Humane Society • Golden Valley, MN, US
    Full-time +1
    Quick Apply
    Join a mission that matters—where legacy meets compassion.Animal Humane Society is seeking a passionate and relationship-driven Planned Giving Officer to champion the future of animal welfare throu...Show more
    Last updated: 4 days ago
    Outreach Director - Senior Living

    Outreach Director - Senior Living

    The Moments • Lakeville, MN, US
    Full-time
    Quick Apply
    The Moments is a leading provider of Senior Living, uniquely designed to support individuals and their families in the greater Lakeville area. Located just south of the Twin Cities, The Moments offe...Show more
    Last updated: 30+ days ago
    Community Manager - Millberry

    Community Manager - Millberry

    Dominium Management Services • St. Paul, MN, United States
    Full-time
    Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapol...Show more
    Last updated: 13 days ago • Promoted
    Community Liaison - Hospice

    Community Liaison - Hospice

    BrightSpring Health Services • Minnetonka, MN, United States
    Full-time
    US-MN-HOPKINS | US-MN-MINNEAPOLIS | US-MN-MINNETONKA | US-MN-WAYZATA | US-MN-OSSEO.Under the general administrative direction of the Director of Business Development, the Community Liaison will mar...Show more
    Last updated: 30+ days ago • Promoted
    Fractional Non-profit Leaders

    Fractional Non-profit Leaders

    Fox Advancement • None, MN, United States
    Remote
    Full-time
    Quick Apply
    The Fox Advancement Family of Brands has brought innovative solutions to elevate nonprofits nationwide for almost 30 years. Through our fractional service solutions, we provide mid-level, director, ...Show more
    Last updated: 14 days ago
    Community Manager - Hilltop at Signal Hills

    Community Manager - Hilltop at Signal Hills

    Dominium Management Services • St. Paul, MN, United States
    Full-time
    Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapol...Show more
    Last updated: 25 days ago • Promoted
    Senior Community Manager

    Senior Community Manager

    Fairstead ESC LLC • Saint Paul, MN, US
    Temporary
    Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country.Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fair...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Community Manager

    Assistant Community Manager

    The Scion Group • 44 North, Minneapolis, Minnesota, United States
    Full-time
    Quick Apply
    Want to learn more about The Scion Group? We are interested in every qualified candidate who is eli...Show more
    Last updated: 22 days ago
    Survivor Outreach Services State Coordinator

    Survivor Outreach Services State Coordinator

    Patriot Enterprises LLC • Arden Hills, MN, USA
    Full-time
    Quick Apply
    Patriot Enterprises will provide the.Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families.T...Show more
    Last updated: 30+ days ago
    Community Engagement Manager

    Community Engagement Manager

    Curana Health • Minneapolis, Minnesota, US
    Full-time
    Do you have the right skills and experience for this role Read on to find out, and make your application.At Curana Health, we're on a mission to radically improve the health, happiness, and dignity...Show more
    Last updated: 1 day ago • Promoted
    Community Manager

    Community Manager

    Havenpark Communities • Chaska, MN, US
    Full-time
    Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees.Havenpark has a portfolio of 80+ communities and more than 25,000 homesites thro...Show more
    Last updated: 18 days ago • Promoted
    Manager Outreach and Constituent Services

    Manager Outreach and Constituent Services

    City of Minneapolis • Minneapolis, MN, United States
    Full-time
    The mission of the Manager of Outreach and Constituent Services is to lead the development and execution of a comprehensive and strategic marketing, outreach, and communications plan that enhances ...Show more
    Last updated: 6 days ago • Promoted
    Assistant Manager, Community Relations

    Assistant Manager, Community Relations

    Metropolitan Airports Commission • Minneapolis, MN, United States
    Full-time
    Reporting to the Manager of Community Relations, this position plays a key role in connecting the Metropolitan Airports Commission (MAC) with the communities it serves. The Assistant Manager helps l...Show more
    Last updated: 15 hours ago • Promoted • New!
    Junior Social Creative

    Junior Social Creative

    VirtualVocations • Saint Paul, Minnesota, United States
    Full-time
    A company is looking for a Jr Social Creative (Agency) on a freelance basis.Key Responsibilities : Lead ideation and development of social-first creative concepts for content and campaigns Create...Show more
    Last updated: 5 days ago • Promoted
    Assistant Community Manager

    Assistant Community Manager

    Fairstead ESC LLC • Saint Paul, MN, US
    Temporary
    Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country.Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fair...Show more
    Last updated: 30+ days ago • Promoted
    Community Manager- Carver Ridge

    Community Manager- Carver Ridge

    Peak Living • Chaska, MN, USA
    Full-time
    Quick Apply
    Community Manager, with tax credit experience, to join our team!.At Peak Living, our employees love where they work!.We are a fast-growing property management company with communities across the Un...Show more
    Last updated: 9 days ago