Front Desk Receptionist - TAY Health and Wellness Center

Job Description

Job Description

The TAY Health and Wellness Center is located at : 888 Post Street, San Francisco, CA

This role is contingent upon available funding through this contract.

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

Position Summary :

The Transitional-Age Youth (TAY) Health and Wellness Center (TAY HWC) Front Desk Receptionist is a critical external facing position that greets and welcomes all visitors to the Center located at 888 Post St. The Receptionist maintains a clean, safe, and welcoming environment for all visitors especially the target population – Transitional-Age Youth – who are seeking respite, support, and support services to support their journey towards recovery and stability.

This position is responsible for the daily operation of the Center’s reception desk and lobby area. This includes managing entry into the Center, welcomes all guests, oversees guest registration, sign-in, and intake, directing guests to the appropriate resource in a timely manner, responding to incoming inquiries (e.g. main line, in-person, email, etc.), deescalating conflict, liaising with emergency services, and supporting other administrative duties that support efficient and safe operations at the Center.

Work schedules may include the need to work on one day, during the weekend. Working hours may also vary, and occur during nontraditional hours.

Essential Duties and Responsibilities

• Welcome, check-in, and direct visitors to the appropriate person, resource and / or area accurately and professionally.
• Help administer required sign-in logs, intakes, assessments, surveys, and other data collection workflows for visitors.
• Maintain clean and welcoming environment in the immediate entry, reception, and waiting areas.
• Perform routine office support tasks, such as data entry into Salesforce, accepting / approving and routing mail and deliveries; sending, creating and posting notices, coordinating the conference room reservation calendar in Outlook; providing basic technical assistance and troubleshooting for printer and photocopier.
• Receive, track, respond to, and / or route incoming phone calls, radio calls from other GLIDE staff, emails, etc. promptly and professionally.
• Respond to routine program and operations questions about the TAY HWC and regularly update information, resources, and service materials at the front desk for general public.
• Monitor all activity in and out of the facility including operating main security door system, monitoring security camera feeds, and regulating pedestrian traffic flow in / out of the Centerfor safety.
• Work with Shift Lead, Program Navigator, and Safety Monitor to prevent, deescalate, and intervene in critical incidents.
• Work with the TAY HWC staff to respond to emergencies according to established policies and protocols.
• Document and communicate safety and security concerns to TAY HWC management.

Minimum Qualifications :

Work Environment :

Physical Requirements :

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This is a fulltime (40 hour / week) Non-Exempt position

This role is covered by the collective bargaining agreement.