Macmillan Learning is hiring : User Experience Researcher in Austin

Overview

At Macmillan Learning, we are committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you are a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you will play a vital role in advancing our mission. If you are excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast‑paced, innovative environment, we would love to hear from you.

Role Summary

The User Experience Researcher supports Macmillan Learning’s ideation and development of digital resources guided by findings and data from research. The role, along with a UX Designer counterpart, is responsible for the entire product life cycle—from problem discovery and definition, through conceptual design, testing, and collaboration with technology teams to implementation. The role works with a team of researchers and coordinators to produce generative and evaluative insights that advise our product vision and delivery, partnering with UX designers, product managers, learning and impact researchers, and data scientists to turn research into measurable user insights.

Key Responsibilities

Manage UX Research Operations

• Define and maintain standards for UX research.
• Establish and track progress on research goals.
• Plan and design user research of all types, both generative and evaluative.
• Drive the end‑to‑end user research lifecycle for certain projects, selecting methods that align with research questions and business goals.
• Design and analyze qualitative studies that uncover opportunities through meaningful insights.
• Help shape the vision to transform UX research for Macmillan Learning across the entire educational ecosystem.
• Lead end‑to‑end product design initiatives, from early problem discovery through solution design, prototyping, and testing.
• Support technical leads and developers by providing functional clarification and setting expectations with teammates and stakeholders.

Lead and Conduct User‑Centered Design Research

Develop Research Strategy

UX Research Mentorship and Leadership

Required Qualifications

Preferred Qualifications

Salary Range

$80,000 – $115,000

Physical Requirements

Must be able to work in a fast‑paced, open office environment, multi‑task, and travel occasionally; work overtime – more than 40 hours a week, as needed.

Location

Remote employment is eligible, excluding Alaska, Arkansas, Hawaii, Mississippi, Nevada, South Dakota, West Virginia, Wyoming.

Benefits

Regular full‑time and qualifying part‑time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same‑sex and opposite‑sex domestic partners (may require additional documentation) of active employees.

Equal Opportunity Employer

Macmillan Learning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. We are committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply – we are excited to learn about the different ways you might add value to our organization.

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