Consumer Experience Inside Sales Representative

Job Description

Job Description

Description :

More than a decade ago, Ledge introduced America to the first-in pool chaise and modern design forward furniture for a more compelling outdoor living experience. Today the award-winning brand is recognized as the in-pool and poolside leader, adopted by discerning homeowners and five star resort and residential properties around the world.

Our continued success is very much a consequence of our team members, the Ledge culture of collaboration and innovation, and our unwavering belief in the importance of design distinction in everything we do.

Job Overview :

At Ledge, we believe outdoor spaces are not just extensions of the home—they're living works of art. As pioneers in the premium in-pool and poolside product design space, our mission is simple yet powerful : to help our customers manifest their identity by elevating their approach to outdoor living.

The Consumer Experience Inside Sales Representative is a highly motivated and results driven individual responsible for handling inbound and outbound consumer calls, emails, texts and chats with a strong focus on selling, upselling and cross-selling our products. This role will work with potential and returning customers on product recommendations to process orders driving revenue growth.

Key Responsibilities :

• Engage with inbound and outbound consumer inquiries to drive sales and conversations
• Developing new sales opportunities with warm lead opportunities via outbound emails, calls and website traffic follow ups
• Follow up on web orders, abandoned carts and warm sales leads to close sales opportunities
• Communicating with consumers to understand their needs and requirements to identify sales opportunities
• Meet or exceed monthly sales and productivity budgets
• Accurately log consumer interactions and opportunities in CRM (e.g., HubSpot and NetSuite)
• Stay up to date on product knowledge, current marketing promotions, and internal processes and policies
• Collaborate cross-functionally with Consumer Experience Support, Operations, Pool, B2B sales and Marketing teams
• Strong sales business acumen and deep understanding of consumer behavior to close sales opportunities

Requirements :

At Ledge, we value diversity and inclusion and are committed to providing equal employment opportunities to all individuals. We offer a competitive salary, benefits package, and the opportunity to work with a dynamic team in a positive and supportive work environment.