Tier 2 Customer Support Specialist

A company is looking for a Tier 2 Specialist (CSR Operations).

Key Responsibilities

Provide customer service for basic and escalated inquiries via multiple channels

Receive and resolve escalations from Tier 1 support staff

Ensure compliance with travel regulations and provide subject matter expertise on travel-related systems

Required Qualifications

High School diploma or equivalent

At least six months of related customer service experience

Ability to obtain Public Trust clearance

US Citizenship (no dual citizenship)

Previous experience with DTMO TAC preferred