Talent.com
Lab & Customer Experience Support (1 Year Contract)

Lab & Customer Experience Support (1 Year Contract)

Eurofins Lancaster Laboratories Professional Scientific Services, LLCUSA, Michigan, Kalamazoo
17 days ago
Job type
  • Full-time
Job description

Consider joining Lancaster Laboratories where people are the most important element in our chemistry. Celebrating 50 years of service, Lancaster Laboratories is a leading contract lab providing testing and research services in the environmental, pharmaceutical, and biopharmaceutical sciences to clients worldwide.

We are seeking a detail-oriented and tech-savvy individual to support our lab and customer experience operations as we launch a new program. This role is essential to maintaining operational excellence across sample intake, account management, and report delivery.

Key Responsibilities :

Workflow Coordination

  • Collaborate with different teams in the lab to identify and process specific samples.
  • Organize and stage samples for laboratory processing, ensuring readiness and compliance with internal protocols.

Sample Activation & Account Management

  • Review digital and paper forms to determine report delivery requirements.
  • Create and manage customer accounts, ensuring accurate and timely processing and reporting.
  • Communication & Reporting

  • Serve as a primary point of contact for a small group of business partners, via email, ensuring clear and professional communication.
  • Communicate with clients using standardized email templates.
  • Monitor internal systems to track report readiness and ensure timely delivery.
  • Data & Documentation Management

  • Maintain comprehensive records in the administrative system, including report status, account updates, and communication logs.
  • Verify the presence of key data in cloud storage and ensure proper documentation in the relevant internal systems.
  • Exceptional attention to detail and strong organizational skills.
  • Proficiency in navigating multiple digital systems and tools (e.g., internal dashboards).
  • Ability to interpret data tables and manage information accurately (Metabase experience is a plus).
  • Excellent written and verbal communication skills.
  • Demonstrated ability to handle sensitive data with discretion and confidentiality.
  • Experience with Microsoft Outlook and Excel.
  • Background in laboratory or health tech environments is a plus.
  • What we offer :

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Career Development and continuing education opportunities
  • Position is full-time, 8am - 5pm with occasional overtime required.

    Eurofins Lancaster Laboratories Professional Scientific Services® (PSS) is a global, award-winning insourcing solution that places our people at our clients' site dedicated to running and managing laboratory services while eliminating headcount, co-employment and project-management worries.

    We infuse our 55-year track record of scientific and laboratory operations expertise, as well as HR and great place to work best practices, to recruit, hire, train and manage highly qualified scientists to perform laboratory services using our client's quality systems and equipment.

    Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.

    Create a job alert for this search

    Customer Support • USA, Michigan, Kalamazoo

    Related jobs
    • Promoted
    Survey Taker : Earn up to $25 per survey (Remote)

    Survey Taker : Earn up to $25 per survey (Remote)

    Earn HausBattle Creek, MI, United States
    Remote
    Full-time +1
    Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion. You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
    • Promoted
    Focus Group

    Focus Group

    ReeledgeBurr Oak, MI, US
    Full-time +1
    Candidates for this work-from-home position must be 21 or older, have an SSN, own a.Pennsylvania, Michigan and West Virginia. We are a gambling technology company launching a new service and looking...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - Med Surg

    Travel Nurse RN - Med Surg

    Titan Medical GroupBurr Oak, MI, US
    Full-time
    WHEN YOU WORK FOR US, WE WORK FOR YOU.With Titan Medical, you gain access to thousands of travel nursing and allied health jobs across the country. You also get unmatched service.From the moment you...Show moreLast updated: 3 days ago
    • Promoted
    Healthcare Quality Assurance and Compliance Manager

    Healthcare Quality Assurance and Compliance Manager

    Hospice of Holland IncHolland, MI, United States
    Full-time
    Weekly Schedule Monday through Friday Hours 8 a.Salary commensurate with experience.Responsible for helping to ensure Hospice of Holland meets the regulatory requirements set in the Medicare Condi...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Behavioral Support Trainer

    Behavioral Support Trainer

    Beacon Specialized LivingBangor, MI, US
    Full-time
    Behavioral Coach Trainer in Learning and Development.Orientation and annual training play a critical role in shaping the success of our organization by providing the support our teams need to be co...Show moreLast updated: 11 hours ago
    • Promoted
    Execution Specialist

    Execution Specialist

    ReeledgeCassopolis, MI, US
    Full-time
    Candidates for this work-from-home position must be 21 or older, have an SSN, own a.Pennsylvania, Michigan and West Virginia. We are a gambling technology company seeking talented and motivated indi...Show moreLast updated: 30+ days ago
    • Promoted
    CHA - Nurse Practitioner, Specialty Programs - Per Visit

    CHA - Nurse Practitioner, Specialty Programs - Per Visit

    HarmonyCaresAthens, MI, US
    Full-time
    Overview HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates...Show moreLast updated: 22 days ago
    • Promoted
    Electronics Technicians

    Electronics Technicians

    NavyMiddleville, MI, United States
    Full-time
    ABOUT The most secretive of Navy vessels, a submarine requires a select community of specially trained professionals to operate its classified, highly advanced hardware. The Sailors in the Submarine...Show moreLast updated: 3 days ago
    • Promoted
    Medical Assistant Geriatrics

    Medical Assistant Geriatrics

    Corewell HealthHastings, MI, United States
    Full-time
    Provides clinical support to health care professionals to ensure the delivery of quality health care services.Our Geriatric MA position provides a great opportunity to work closely with a Geriatric...Show moreLast updated: 4 days ago
    • Promoted
    Remote AI Task Reviewer – Flexible Hours, No Experience Needed

    Remote AI Task Reviewer – Flexible Hours, No Experience Needed

    RLDGHastings, Michigan, United States
    Remote
    Full-time
    Join our distributed team as a Remote AI Task Reviewer and help improve AI systems by completing short, style online tasks. This is an easy-to-learn role with full training and ongoing support.No pr...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Care Technician - PCT - Dialysis Preceptor

    Patient Care Technician - PCT - Dialysis Preceptor

    Fresenius Medical Care Holdings, Inc.Battle Creek, MI, United States
    Full-time
    Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization pol...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Nurse RN - Oncology - $2,650 per week in Battle Creek, MI

    Travel Nurse RN - Oncology - $2,650 per week in Battle Creek, MI

    TravelNurseSourceBattle Creek, MI, US
    Full-time
    TravelNurseSource is working with THP Healthcare Staffing to find a qualified Oncology RN in Battle Creek, Michigan, 49017!. Our Client is currently seeking RN - Oncology positions in Battle Creek, ...Show moreLast updated: 1 day ago
    • Promoted
    Work From Home

    Work From Home

    Kelly ServicesDecatur, TN
    Remote
    Full-time
    Work From Home roles at Kelly Services cover various positions that support the company's operations remotely.Responsibilities and qualifications will vary depending on the specific role.Complete t...Show moreLast updated: 10 days ago
    • Promoted
    Quality Assurance Support

    Quality Assurance Support

    Refresco Beverages US IncPaw Paw, MI, United States
    Full-time
    Make a Difference in YOUR Career!.Our vision is both simple and ambitious : to put our drinks on every table.We are the world's largest bottler for retailers and A-brands. Our products are distribute...Show moreLast updated: 1 day ago
    • Promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn HausFreeport, Michigan, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Explore support near

    Explore support near

    Wyndy LLCCentreville, MI, United States
    Full-time
    Support near 49032 is responsible for providing assistance and guidance to individuals in need.This role involves offering support, problem-solving, and advocacy to promote the well-being and succe...Show moreLast updated: 4 days ago
    • Promoted
    Patient Care Technician - PCT - Dialysis Preceptor

    Patient Care Technician - PCT - Dialysis Preceptor

    FRESENIUS MEDICAL CENTERBattle Creek, MI, United States
    Full-time
    Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization pol...Show moreLast updated: 19 days ago
    • Promoted
    • New!
    Customer Service - Donor Support Technician

    Customer Service - Donor Support Technician

    CSL PlasmaPortage, MI, US
    Full-time
    Responsible for preparing the donor, donor area and equipment for the pheresis processors.You will report to the Assistant Center Manager. Prepares the autopheresis machine for the pheresis process....Show moreLast updated: 11 hours ago