Practice Supervisor

Practice Supervisor

• Until Filled (EST)
• Jacksonville, FL, USA
• Full Time

Millennium Physician Group is seeking to hire a full-time Practice Supervisor to join the Medical Office team in Jacksonville FL. We are looking for a new team member who is positive, energetic, well-organized, has the ability to multi-task, and think outside of the box. We want someone who supports our top initiative of ensuring an excellent patient experience!

This position earns competitive compensation plus a full benefits package including 401(k) with match and 3 weeks of PTO! We also offer opportunities for growth , as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

The Practice Supervisor is responsible for the success of team operations in collaboration with the Practice Manager through retention-focused hiring, effective implementation of office initiatives and goals, and managing specific duties of the practice such as optimization of Provider staff and patient schedules, implementation of best practices as it relates to standardization of workflows, working with the PM in achieving fiscal and budget goals, and ensuring that staff have the training, resources and support needed to ensure they reach their full potential.

Essential Duties and Responsibilities

• Manages daily operations of the practice(s) to ensure a smooth office workflow, constantly seeking ways to improve efficiency and reduce waste.
• Manages staffing levels of the staff and Providers.
• Assists with front/back office duties when needed (within scope of practice).
• Plans monthly staff meeting agendas and leads/facilitates variety of topics.
• Assists Practice Manager with staff performance management including decision making related to merit increases, hiring, promoting, corrective action and termination decisions. Also in completion of annual performance review process.
• Ensures office staff in all locations adhere to MPG processes including, but not limited to AIDET and offering patient phone surveys.
• Assures that all associates provide a superior patient experience; leading by example.

Supervisory Responsibilities

This job has supervisory responsibilities under direction of the Practice Manager.

Required Knowledge and Experience

• Associates Degree Preferred, and/or Clinical Certification (LPN, CMA, RMA). Clinical Certification must be kept current to maintain the position.
• 3-5 years direct healthcare experience of similar scope is preferred.

Required Skills and Abilities

Communication : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to patients, staff, Providers and other employees of the organization.

Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficiency with EMR systems and software applications, including Microsoft Office Suite. Athena knowledge preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; talk or hear and smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate depending on the business activity at the office.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.