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Engineering ManagerVirtualVocations • Memphis, Tennessee, United States
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Engineering Manager

Engineering Manager

VirtualVocations • Memphis, Tennessee, United States
30+ days ago
Job type
  • Full-time
Job description

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences while working in a flexible remote environment. Key responsibilities Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools Own the technical vision for core support tools and integrations, ensuring operational excellence Collaborate with cross-functional teams to align the support experience with organizational goals Required qualifications 5+ years of engineering experience, primarily focused on coding 2+ years of experience as an engineering manager leading productive teams Proven track record in delivering industry-leading user experiences in customer support software Experience with AI agent optimization and custom tools for enhancing support efficiency Strong understanding of technology and customer support workflows

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Engineering Manager • Memphis, Tennessee, United States

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