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VANGARDE GROUP, L.L.C.
collection specialistVANGARDE GROUP, L.L.C. • remote, OH, US
collection specialist

collection specialist

VANGARDE GROUP, L.L.C. • remote, OH, US
30+ days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Job Summary:

  • The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records. Duties/Responsibilities: Mediate the resolution of delinquent accounts Via Phone, Email and SMS text messages.
  • Works account steps to ensure all efforts are exhausted prior to closing to the client.
  • Initiates collection actions by notifying account holders and cosigners of delinquent status.
  • Creates payment plans to resolve a customer’s account. Identifies accounts requiring additional personal contact for Skip efforts.
  • Tracks bad payments of settlements. Reviews Correspondence, Media, and Skip tools for ways to resolve accounts.

Performs other related duties as required. Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities.
  • Excellent organizational skills with great attention to detail.
  • Ability to keep account information confidential.
  • Ability to exercise integrity and discretion.

Ability to remain professional in tense situations. Proficient in Microsoft Office Suite or related software. Education and Experience:

  • Must have previous experience in commercial collections . Physical Requirements: Prolonged periods sitting at a desk and working on a computer.
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Collection specialist • remote, OH, US

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