Talent.com
Merchant Lynx Services
CUSTOMER SUPPORTMerchant Lynx Services • Palm Beach Gardens, Florida, US
No longer accepting applications
CUSTOMER SUPPORT

CUSTOMER SUPPORT

Merchant Lynx Services • Palm Beach Gardens, Florida, US
30+ days ago
Job type
  • Full-time
Job description

Job Description:

To manage the daily operations of the Customer Support Group, within the Client Services Department Provide world class customer support and service.

A hands-on leader who is service and training savvy, can work well with all levels of the team and MLS customers

Responsibilities:

  • Organizes and directs the day-to-day activities related to the operation of the Customer Support Group.
  • Responsible for managing, training & guiding call center agents in performing their duties.
  • Provides support, reports & resolves problems and complaints.
  • Monitors agents & contact center performance, and analyzes reports.
  • Helps developing schedules to ensure adequate staffing levels.
  • Acts as a source of information and answers agents questions, assigns tasks, follows up and gives instructions as necessary.
  • Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents.
  • Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency.
  • Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job including creating and maintaining training curriculum and materials
  • Other responsibilities as tasked

Education:

  • High School Diploma or equivalency and or industry specific certifications
  • Five years customer service experience with at least two years in a
  • supervisory experience leading teams (Call Center environment preferred).
  • Excellent communication, leadership and interpersonal skills.
  • Good knowledge of common best practices in customer service and call center environment

Merchant Lynx Services values their employees. We encourage life-long learning and foster employee personal growth.

Classification: Salary Exempt

Create a job alert for this search

CUSTOMER SUPPORT • Palm Beach Gardens, Florida, US

Similar jobs

Earn Cash From Taking Surveys Online

Earn HausPalm Beach Gardens, FL, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Work From Home - Online Product Support - $45 per hour

GL1Hobe Sound, Florida
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Online Product Support - No Experience

GLOCPAPalm Beach Gardens, Florida
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Work from Home - Online Product Support (Entry Level)

GLOCPAPalm Beach Gardens, Florida
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Patient Care Tech, MED/SURG/TELE - Full Time Days

Universal Health ServicesPalm Beach Gardens, FL, United States
Full-time

Miller Medical Center opening in Spring 2026! A neighborhood hospital with medical center excellence! The new state-of-the-art hospital will join UHS' growing regional network of healthcare operati... Show more

 • Promoted

Remote Licensed Insurance & Solar Sales

Kelley Financial Services, IncJupiter, FL, United States
Remote
Full-time

Join Kelley Financial Services, Inc.We are seeking a highly motivated Licensed Insurance Sales professional to join our team.In this role, you will be pivotal in our efforts to provide exceptional ... Show more

 • Promoted

Finish Line Macy's Store Management - The Gardens Mall, Palm Beach Gardens, FL

Finish LinePalm Beach Gardens, FL, United States
Permanent

Assistant Store Manager and Supervisor.At JD Finish Line, we're not just selling products; we're creating experiences.Our retail stores are a vibrant reflection of our brand's passion for innovatio... Show more

 • Promoted

Aldi Store Associate - Customer Service/Cashier/Stocker $17-$23/hr

AldiPalm Beach Gardens, FL, United States
Full-time

ALDI is seeking Customer Service Associates to work as Cashiers and Stockers supporting daily store operations in a fast-paced grocery store environment.Associates are responsible for operating the... Show more

 • Promoted

Help Desk Technician

Intellisoft TechnologiesJupiter, FL, United States
Full-time

Hello, Hope you are doing well.Role:Location:Key Requirements:2years of experience in desktop/field support Strong knowledge of Windows 10/11, macOS, iOS, Android Experience with Microsoft 365 (Out... Show more

 • Promoted

Service Team

Panda Restaurant GroupPalm Beach Gardens, FL, US
Full-time

Join us as a Service Team Associate.We’re looking for friendly team players to create a warm environment for our guests and provide great service for our guests.Thrive in a safe and supportive work... Show more

Customer Supply Chain Support

Holo-KromeJupiter, FL, United States
Full-time

Working as Full-Time Customer Supply Chain Support, you will engage in a variety of activities to support the customer's supply chain in order to improve the performance of the onsite business.This... Show more

 • Promoted

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Palm Beach Gardens, Florida
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Online Product Support- Work From Home - No Experience

GL1Jupiter, Florida
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Inside Sales - Remote - Spanish

Wisdom Teeth GuysJupiter, FL, United States
Remote
Full-time

Inside Sales Associate - Spanish SpeakingNote substantial inside sales experience and Spanish language fluency is required for this position.Please do not apply if you do not have sales experience ... Show more

 • Promoted

Customer Support Representative (Weekend Shift)

ZephyrJupiter, FL, United States
Full-time

Customer Support Representative (Weekend Shift)Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades.Our mission is ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausPalm Beach Gardens, FL, US
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Hobe Sound, Florida
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Remote Consumer Feedback Participant

GL IncJupiter, Florida
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

IT Support Technician Jupiter, FL Direct Hire Onsite

Suncap TechnologyJupiter, FL, United States
Permanent

IT Support Technician Jupiter, FlUnder the supervision of the Sr.Manager, Information Technology, the Computer Support Technician ensures the proper functioning of computer hardware and software.Re... Show more

 • Promoted

Customer Service Associate (Restaurant)

Taco Bell - IndiantownJupiter, FL, United States
Full-time +1

Taco Bell - Indiantown is looking for a full time or part time crew member to join our team in Jupiter, FL.As a Taco Bell - Indiantown crew member, you can be the smiling face that greets and serve... Show more