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Retention SpecialistVirtualVocations • Birmingham, Alabama, United States
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Retention Specialist

Retention Specialist

VirtualVocations • Birmingham, Alabama, United States
4 days ago
Job type
  • Full-time
Job description
Working remotely, the full-time Retention Specialist will develop and implement strategies to retain existing customers, communicate with them to address concerns, and identify causes of dissatisfaction to enhance customer loyalty. Key responsibilities Develop and implement strategies to retain existing customers Communicate with customers via phone, email, and chat to resolve issues Monitor customer retention metrics and report on trends to management Required qualifications Proven customer service and/or sales experience, preferably in a retention capacity Strong problem-solving skills Ability to work in a fast-paced, team-oriented environment Proficiency with customer management systems and call center technology High school diploma or equivalent; bachelor's degree preferred
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Retention Specialist • Birmingham, Alabama, United States

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