JOB PROFILE = Account Coordinator - Customer Service Representative

Job Description

Job Description

Do you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics could be the fit for you. We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client first staff today.

Responsibilities:

• Act as a primary contact for clients
• Assist with the development and maintenance of client relationships
• Consult and be a resource for clients during the purchasing process
• Be knowledgeable of all products and services offered
• Have a full understanding of pricing and be able to create and follow up on estimates
• Communicate with production team and customers on a regular basis
• Review client files to ensure production quality and accuracy
• Acquire a strong knowledge of the products and services offered
• Be highly responsive to customer inquiries

• Acquire new clients through cold calling and establishing initial sales contacts
• Set appointments and/or arrange meetings for the Account Executive
• Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets
• Understand and consult with clients on internet and print marketing solutions
• Strategize with clients by listening, interpreting their needs, and advising on solutions
• Understand, develop, and interpret metrics for marketing solutions provided to clients
• Communicate courteously with clients through email, over the phone, and in person
• Assist clients with the resolution of any problems that may arise
• Understand and operate majority of equipment used in the center

Qualifications

• Excellent written and verbal communication skills
• Ability to problem solve and be solutions oriented
• Highly detailed with strong organizational and time management skills
• Understanding of basic computer software
• The ability to learn new software quickly
• Professional customer service demeanor
• Highly responsive to customer needs
• Ability to create and maintain customer relationships
• Ability to coordinate multiple schedules
• Understand the basic sales and marketing process preferred
• High School diploma or GED required