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General ManagerPrivate Listing • Beverly Hills, CA, US
General Manager

General Manager

Private Listing • Beverly Hills, CA, US
11 days ago
Job type
  • Full-time
Job description

General Manager

Role Summary

  • Lead the flagship: set the tone, protect the standards, and build a team that loves showing up.
  • Own the operating rhythm: pre-shift, service execution, post-shift follow-through, and weekly planning.
  • Be the calm center in a busy room—present with guests, decisive with the team, steady with ownership.

What You’ll Do

Guest experience & service execution

  • Set and reinforce the steps of service so every guest feels cared for—warmth at the door, informed guidance at the table, and a graceful farewell.
  • Run the floor with intention: pacing, sectioning, table timing, and coordination with the kitchen and bar.
  • Make guest recovery a strength: address concerns quickly, document patterns, and coach the team so issues don’t repeat.
  • Own standards for cleanliness, lighting/music cues, tabletop detail, uniforms, and overall ‘feel’ of the room.

People leadership & culture

  • Hire and develop a high-performing management team (AGMs/Hospitality leadership/door/bar leaders as applicable).
  • Train managers to coach in real time—clear expectations, specific feedback, and consistent accountability.
  • Build schedules and staffing plans in partnership with leadership; protect break compliance and coverage without sacrificing service.
  • Create a culture of professionalism and respect: no drama, no gossip, no shortcuts—just pride and teamwork.

Systems & operational discipline

  • Own daily systems: opening/closing checklists, shift notes, walkthroughs, sidework completion, and handoffs between shifts.
  • Protect operational controls: comp/void standards, cash handling, inventory integrity, keys/access, and incident documentation.
  • Partner on tech and reporting: reservation platform discipline, POS accuracy, and clear weekly reporting to ownership.

Financial awareness & performance

  • Drive revenue through great hospitality, smart pacing, and a team that can confidently guide guests through the experience.
  • Protect prime costs by watching the signals: labor planning, comp/void behavior, beverage and product handling, and waste awareness.
  • Participate in weekly performance check-ins with ownership: what happened, why it happened, and what we’re doing next.

Compliance & risk management

  • Ensure responsible alcohol service (RBS) and safety practices are followed; keep documentation current.
  • Maintain readiness for health inspections—cleanliness, storage, labeling, and training.
  • Operate with wage-and-hour awareness (breaks, timekeeping discipline, minors, tip pool policies where applicable).

Skills & Competencies

Leadership & communication

  • Confident, respectful leadership style—direct when needed, never demeaning.
  • Strong written and verbal communication; you document decisions and follow through.
  • Coaching mindset: you don’t just point out problems—you develop people.

Operational strengths

  • High room awareness and strong floor mechanics (pacing, timing, sectioning, resets).
  • Comfort with reservation systems and POS; Toast experience is a plus.
  • Systems builder: checklists, standards, and habits that hold up under pressure.

Guest-facing strengths

  • Warm presence with guests; you can elevate the moment without making it stiff.
  • Excellent recovery instincts—calm, quick, and solutions-oriented.

Business awareness

  • Understands cost and performance signals; can read a P&L at a high level and act on what it’s telling you.

Qualifications

  • 7+ years in hospitality; 3+ years in senior FOH leadership (GM / Senior Manager) strongly preferred.
  • Experience in quality-driven restaurants; high-volume and/or fine-dining exposure is a plus.
  • Schedule flexibility for nights/weekends/holidays; strong presence during opening and stabilization.
  • Ability to obtain/maintain required certifications (RBS, Food Handler/Manager level as applicable).

Schedule & Availability

  • Full-time role with a flexible schedule based on business needs.
  • Must be available for evenings, weekends, and holidays as required.
  • Strong presence expected during launch and early stabilization.
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General Manager • Beverly Hills, CA, US

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