Ops Processing Spec

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and actdecisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

About The Role

As a Customer Service Representative, you will be responsible for providing personalized and professional service to participants responses to telephone, incoming inquiries, or department mailings. This may include answering customer service calls, and handling participant requests/transactions to their conclusion, always exhibiting good judgment and a thorough understanding of Pension Administration procedures and philosophies.

Responsibilities

• Fielding incoming customer telephone calls and/or responding to written customer inquiries, e-mail, etc.
• Providing information regarding pension benefit election options, and/ or fund allocations for variable product pension plans.
• Process participants change requests (address, EFT's, Beneficiary, Pension Elections, Death Claims, etc.) within the department standards.
• Assisting customers by quickly identifying the nature of their problem and taking appropriate action to solve it.
• Resolving customer inquiries, a in a variety of ways: it could be as simple as checking a computer data file or as complex as contacting other AIG Life departments to find the information the customer needs as well as an ability to provide information regarding all pension election options.
• Researching deceased annuitants with life-contingent payments, processing death claims, process quotes to provide estimates and election forms to participants and assist with reviews/verifying work for SAFG business (including data entry).
• Complete the appropriate system updates to help the department keep track of incoming questions, responses to inquiries as well as outstanding issues.
• Coordinate duties and tasks by effective prioritization of responsibilities and time management.
• Challenge workflows & procedures to assist in making enhancement recommendations in support of "Exceptional Service".

Skills and Qualifications

• College Degree preferred.
• 2+ years experience in insurance services preferably with deferred and/or immediate annuity products.
• Strong customer orientation.
• Attention to detail and accuracy.
• Excellent written and oral communication skills.
• Good problem solving and analytical skills.
• Conflict resolution skills.
• Ability to multitask.
• Strong problem-solving skills.
• Balance phone and written transactions.
• Proficient in MS Office products.

Compensation

The anticipated salary range for this position is $50,000 to $55,000 at the commencement of employment. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications. In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Work Location

This position is currently designated as remote.

#LI-SAFG #LI-LR1

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to .Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

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Functional Area:

OP - OperationsEstimated Travel Percentage (%):Relocation Provided:American General Life Insurance Company