Krystals Shift Leader

Job Title: Krystal Shift Lead

Reports To: Manager

FLSA Status: Non-Exempt Hourly

Role Type: Full-time

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The Shift Lead supports daily restaurant operations by leading team members, ensuring compliance with operational standards, and role modeling Krystal’s Core Values. This position focuses on people development, guest satisfaction, food safety, and financial accountability while helping drive results in sales and profitability.

Company Perks: Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities:

• Demonstrate Krystal Core Values while training, coaching, and recognizing team members
• Support performance management processes to ensure accountability and development
• Assist management in building and retaining high-performing teams
• Lead a customer-focused culture by modeling exceptional guest service
• Resolve guest concerns professionally and coach team members on service excellence
• Ensure food safety and quality standards are met through direct supervision
• Support restaurant marketing initiatives, promotions, and sales-driving programs
• Ensure operational procedures are followed to maximize speed, accuracy, and quality
• Execute cash handling, security, inventory, labor, and food control procedures during shifts
• Identify operational gaps and take corrective action to improve performance
• Ensure compliance with company policies, procedures, and operating systems
• Perform other duties as assigned

Knowledge, Skills, and Abilities:

An ideal candidate will have experience with or understanding of:

• Strong understanding of food safety and store operations.
• Effective leadership, communication, and coaching skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable decision-making and problem-solving abilities.
• Basic cash handling and inventory tracking.
• Ability to stand for long periods and lift up to 50 lbs.
• Positive attitude and strong teamwork mindset.

Education and Experience:

An ideal candidate will have the following education and experience:

• Previous retail, food service, or customer service experience.
• Must be able to do basic math at the eighth-grade level.
• On-the-job training is provided for all new team members.

Working environment and physical requirements:

• Must be 18 years or older to apply
• Maintains Food Handlers and Food Safety Certification as required by Refuel.
• Must be able to stand during the entire work shift.
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
• Must be able to lift 50 lbs.
• Must be able to tolerate gas fumes and cleaning products.
• Must be able to climb a ladder to clean windows.

Travel: Must be able to travel up to 10%

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 12/18/2025

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.