Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel, where elegance meets outstanding service.
Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
Title: Host
Location: The Warren Street Hotel
Position Type: Non-Exempt
Reports To: Bar Manager / Food & Beverage Supervisor
Job Description:
As a Bar Host, you'll be the welcoming face of our establishment, setting the tone for an exceptional dining experience. You'll greet guests on arrival, answer the telephone, take reservations, field emails and ensure that our guests are seated promptly and in accordance with their preferences.
Main Duties:
• Greet all guests warmly upon arrival
• Provide guests with estimated waiting times, maintaining a professional and courteous attitude even in challenging situations
• Seat guests according to their preferences while balancing customer flow in service stations
• Thank guests as they leave and invite them to return, relaying any feedback to the manager on duty
• Maintain excellent communication between the restaurant and other hotel departments
• Answer calls and field emails
• Perform other duties as assigned by the manager on duty
• Promote other Firmdale Hotels and restaurants
• Ensure punctuality and personal responsibility in all tasks
Requirements:
• Friendly and welcoming demeanor
• Excellent spoken and written English
• Availability for AM/PM shifts, weekends, and holidays
• Ability to stand for long periods
• OpenTable certification is preferred but not required
What We Offer:
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
Crosby Street Hotel
Warren Street Hotel
The Whitby Hotel
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Candidates must apply through our external website, via the shared link.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
Host • New York, NY, US
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