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Position Summary:
Serves as a customer service liaison and facilitator between the patient, family, staff, and management to help foster and improve an excellent patient experience. Responsible for promoting high patient satisfaction and timely effective communication are key focus areas. Provides administrative/professional skills in supporting the Patient Relations and Service Excellence functions of the hospital.
Location: Dunn Behavioral Sciences Center/HCPC at UTHealth Houston
Dept.: BSC Quality
Status: Full-Time
FLSA: Exempt
Position Key Accountabilities:
Certification/Skills:
LCSW- License Clinical Social Worker preferred or
RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred or
Licensed Master Social Worker (LMSW) preferred or
LPC-Licensed Professional Counselor preferred.
Minimum Education:
Bachelor's Degree in a related field required.
Bachelor's Degree in nursing and behavioral sciences preferred.
Master's Degree in a related field preferred.
Minimum Experience:
Two (2) years directly related experience in a healthcare environment required.
Two (2) years of direct experience with patient relations/healthcare-base initiatives preferred.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
Patient Relations Specialist - Dunn Behavioral Sciences Center/HCPC at UTHealth Houston • Houston, Texas
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