Room Attendant

Overview

Step into the future of hospitality at The Atlas Hotel.

The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration and hospitality intersects with thought leadership.

Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep hallways, public areas, and closets clean, organized, and vacuumed (when applicable).
• Restock and prepare housekeeping carts for the next day.
• Replenish chemical bottles as needed.
• Clean guestrooms with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (, irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Handle items for "Lost and Found" according to the hotel standards.
• Sign into the Alice device to retrieve daily room assignments and follow procedures according to Highgate.
• Utilize Alice device to report maintenance issues and guest requests.
• Carry a phone with a Relay option at all times.
• Operate mobile phones and Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Walk assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
• Adhere to the schedule for project cleaning of public areas and the outdoor terrace as needed.
• Maintain the stairwells to hotel standards.
• Practice safe work habits to ensure safety for guests, coworkers, and self.
• Return all keys and devices to the Housekeeping Office at the end of each shift.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and personal protective equipment (PPE).
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.