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Customer Success RepresentativeVirtualVocations • Norcross, Georgia, United States
Customer Success Representative

Customer Success Representative

VirtualVocations • Norcross, Georgia, United States
8 days ago
Salary
$10.00 hourly
Job type
  • Full-time
Job description
Supporting a growing portfolio of clients, the full-time Customer Success Representative will manage day-to-day client interactions, handle inbound support inquiries, and assist with operational reporting in a fully remote environment. Key responsibilities Support client relationships across commercial card and accounts payable products under the guidance of the Customer Success Manager Field questions and resolve common card operations problems through the inbound client support phone line Document support processes and maintain accurate client records and issue tracking across internal systems Required qualifications Bachelor's degree required; focus in Business, Finance, or a related field preferred 4-6 years in a client-facing role within banking, fintech, or financial services Practical understanding of commercial card programs and accounts payable workflows Experience supporting clients on major processor-based card platforms Proficient in CRM or customer service tools, such as Zendesk
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Customer Success Representative • Norcross, Georgia, United States

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