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Contact Center Operations ManagerVirtualVocations • Charlotte, North Carolina, United States
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Contact Center Operations Manager

Contact Center Operations Manager

VirtualVocations • Charlotte, North Carolina, United States
13 days ago
Job type
  • Full-time
Job description
Managing day-to-day operations of a remote call center, the full-time Contact Center Operations Manager will oversee staff safety, operational efficiency, and service quality while supporting a team of 500 to 1,000 agents and professionals. Key responsibilities Oversee daily call center operations, ensuring compliance with client service commitments and operational efficiency Develop and implement operational practices to foster positive employer-employee-client relationships and high employee morale Manage human resources functions including recruiting, training, development, and retention of staff Required qualifications Bachelor's degree from an accredited college or university or equivalent work experience 5-7 years of call center management experience, including 2 years in operations management Experience in strategic initiative development and implementation, particularly in operational policies and work process improvements Proficiency in Microsoft Office, particularly Excel and Outlook Strong analytical skills with the ability to drive change and manage long-term projects
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Contact Center Operations Manager • Charlotte, North Carolina, United States

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