IT Support Analyst

Job Description

Education:

• College Degree in Computer Science, Information Technology or any other related field preferred or similar experience

Computer Skills:

• A+ Certification or similar a must

Other Qualifications, Experience, and Competencies: (include the ability to manage and supervise staff, if required; the ability to travel or speak foreign languages, if necessary,

• Minimum 3-5 years previous technical experience
• Ability to build rapport with clients
• Ability to carry/lift/move up to 50 lbs. on occasion, depending on product or materials.
• Strong troubleshooting, problem-solving, and critical thinking skills
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to occasionally work overnight shifts and weekends as needed on a team rotation schedule.
• Travel required up to 60% in the Tri-state area
• Bilingual Spanish a plus
• Ability to work in a team environment as well as individually.
• Experience with ERP systems is a plus.
• Availability to support the Production Team outside of working hours if needed.
• Proficient in Microsoft Office such as Word, Excel, Outlook, and PowerPoint

Salary 75k/ annually

PHYSICAL DEMANDS OF THE JOB:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is frequently required to sit, talk and hear; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk and climb stairs, lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must be able to multi-task and tolerate frequent interruptions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is performed primarily in an office setting. The noise level in the work environment is moderate.

The duties listed above are intended only as illustrations of the various types of work and duties that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, and the Company reserves the right to add additional duties or modify existing duties.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

Requirements

SUMMARY:

The IT support analyst is responsible to assist end-users resolve technical problems. The analyst's responsibilities include:

• Responding to technical queries and issues.
• Resolving problems promptly.
• Providing technical recommendations.

To be successful as an IT support analyst, you should provide exceptional customer service and efficiently perform user administrative responsibilities. A good IT support analyst should also display excellent problem-solving skills and a solid knowledge of IT solutions.

ESSENTIAL FUNCTIONS, RESPONSIBILITIES AND DUTIES:

• Performing analysis of root causes
• Azure Administration (SharePoint and OneDrive)
• Mobile Device Management Software
• End-user support and troubleshooting
• ITSM ticketing system recording detail.
• Respond to tickets within the SLA policy timeframe.
• Strong knowledge of Windows 10 and 11 operating systems
• Laptop/PC imaging creation and deployment
• Software installation, configuration, and troubleshooting
• Microsoft Office 365 Office Administration
• Windows Server 2008-2019, Active Directory, DNS, DHCP, Group Policy
• VoIP and PBX telephone system configurations
• Layer 2 Networking skills, switching, VLANs.
• Printer mapping and configurations
• Zebra label printer troubleshooting
• Copier and Printer configurations
• Enforce company security policies.
• Employee onboarding and termination processing
• Create technical documentation for procedures.
• iPhone configurations and deployment

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Performs all other duties as assigned.